Abigail Placencia
4024 Modoc Rd, Unit A
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Cajun Kitchen Café. Proven ability to enhance customer satisfaction through effective complaint resolution and staff training. Skilled in time management and front-end performance optimization, consistently exceeding service expectations and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Front End Associate
Tina Ybarra
12.2024 - 04.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
Server
James Song
01.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Small Business Owner
805 Street Bites & Event
01.2015 - 07.2018
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Server Manager
Cajun Kitchen Café
03.2009 - 06.2016
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Managed several of the Cajun Locations.
Education
Business
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Dos Pueblos High School
Goleta06-2006
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
Timeline
Front End Associate
Tina Ybarra
12.2024 - 04.2025
Server
James Song
01.2016 - 03.2020
Small Business Owner
805 Street Bites & Event
01.2015 - 07.2018
Server Manager
Cajun Kitchen Café
03.2009 - 06.2016
Business
Santa Barbara City College
High School Diploma -
Dos Pueblos High School
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