Abigail Pliego
New York,NY
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
One Medical Office
01.2023 - 09.2024
- Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
- All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
- Assist senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients
- Mastered technology suite including, but not limited to Slack, G-suite, Zoom, Mt Sinai EPIC, RingCentral, and our (EMR) Electronic Medical Record System, in order to interact with team members and complete daily work
Visual Merchandising & Stylist
Nike
08.2020 - 01.2023
- Merchandised apparel & Footwear for women’s/ Men’s department
- Styled Mannequins in trends and based on Market
- Specialist / Management internship in store and HQ (3 months)
- Design visual elements that contributed sales growth
- Overnights for projects / new initiatives
- Increased efficiency by maintaining an organized inventory of garments, accessories, and styling tools for easy access during appointments.
- Supported clients during personal shopping trips, selecting flattering items that complemented their existing wardrobe while staying within budget constraints
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
Visual Merchandiser
Gap Inc.
08.2020 - 10.2020
- Created interior displays to promote products in alignment with corporate sales objectives.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
- Conducted regular competitor analysis, staying informed of industry trends and adjusting visual merchandising strategy as needed to maintain a competitive edge.
- Demonstrate a sense of urgency and pride while executing tasks and processes
- Conducted weekly analysis of sales data to adjust displays for maximizing product exposure and sales potential.
Visual Merchandiser& Stylist
JD Sports
07.2019 - 08.2020
- Company Overview: Flagship Times Square (Manhattan, NY)
- Ensure high levels of customer satisfaction through excellent sales service
- Merchandised apparel and footwear for Men’s department
- Styled mannequins
- Assess customers’ needs and provide assistance and information on product features
- Remain knowledgeable on products offered and discuss available options
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
Visual Merchandiser
Adidas
11.2018 - 05.2019
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Keeps informed on new products or services and other general information of interest to customers
- Stays updated on competitors activities through review of field information and industry sources and reports such activities to the manager on a regular basis
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Education
BA - Business and Technology of Fashion
New York City College of Technology
New York 11-2027
Skills
- Communication Skills
- Flexibility/ Adaptability Skills
- Interpersonal Abilities
- Organizational Skills
- Office Administration
- Microsoft Word
- Computer Proficiency
- Clerical Support
- Filing and data archiving
- Customer and client relations
- Microsoft Excel
- Appointment Scheduling
Languages
English
Spanish
References
References are available upon request.
Timeline
Administrative Assistant
One Medical Office
01.2023 - 09.2024
Visual Merchandising & Stylist
Nike
08.2020 - 01.2023
Visual Merchandiser
Gap Inc.
08.2020 - 10.2020
Visual Merchandiser& Stylist
JD Sports
07.2019 - 08.2020
Visual Merchandiser
Adidas
11.2018 - 05.2019
BA - Business and Technology of Fashion
New York City College of Technology