Abigail Polanco
Porter,Tx
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Focus Kidney Care
04.2023 - 03.2024
- Answering patient calls, emails, and questions, and communicating with patients about their status and condition.
- Scheduling and enrolling new patients, and following up with hospitals outpatients and inpatients.
- Screening to check if all patients on schedule have their labs done prior to their appointments.
- Verifying insurance and ensuring that patient information is accurately collected and updated in the medical records system.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Verified patient insurance eligibility and entered patient information into system.
Pharmacy Clerk / Shipper
Friendswood Health Mart Pharmacy
06.2021 - 04.2023
- Take prescriptions from customers, process insurance information, and handle payment, copayment.
- Deliver medication to customers and health care units
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Fill out excel and live sheets correctly and accurately.
- Answered questions regarding medication instructions and usage.
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
Customer Service Representative
7/11
08.2020 - 05.2021
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Porter High School
Porter, Tx05.2020
Skills
- Capable individual that can adapt and mold myself to any situation Great customer service skills and always ready to provide clients with the best resolution and experience
- Appointment Scheduling
- Healthcare Industry Knowledge
- Electronic Records Management
- Office Administration
- Customer Service
- Medical Terminology
- HIPAA Compliance
References
- Sara Isabel Castro, Office Manager, 832-679-1298
- Alexis Martinez, Medical Assistant, 832-974-5021
- Daniela Ponce, ParaProfessional, 832-916-0272
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Coordinator
Focus Kidney Care
04.2023 - 03.2024
Pharmacy Clerk / Shipper
Friendswood Health Mart Pharmacy
06.2021 - 04.2023
Customer Service Representative
7/11
08.2020 - 05.2021
High School Diploma -
Porter High School