Abigail Porterfield
Henderson,NV
Summary
Proactive Shift Leader and Retail Associate with extensive experience in training new employees, maintaining safe work environments, and completing transactions accurately. Skilled in inventory management, conflict resolution, and customer service. Strong team player committed to improving store performance and promoting a positive workplace culture.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Restaurant Group, Inc., Panda Express
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
TA-Food Consumables /Retail Cashier
Walmart 2483
07.2021 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Part Time Retail Merchandiser
Hallmark Marketing LLC
12.2021 - 08.2022
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
Education
Certificate - Medical Administration
Martinsburg College
Martinsburg, WV04.2018
Certificate - Caregiver
Brent Hospital & Colleges Inc.
Zamboanga City, Philippines03.2010
Bachelor of Science - Social Work And Community Development
Western Mindanao State University
Zamboanga City, Philippines03.2022
Skills
- Positive Attitude
- Decision-making capabilities
- Creative Problem-Solving
- Multitasking Abilities
Languages
Tagalog
Native or Bilingual
Timeline
Shift Leader
Panda Restaurant Group, Inc., Panda Express
05.2023 - Current
Part Time Retail Merchandiser
Hallmark Marketing LLC
12.2021 - 08.2022
TA-Food Consumables /Retail Cashier
Walmart 2483
07.2021 - Current
Certificate - Medical Administration
Martinsburg College
Certificate - Caregiver
Brent Hospital & Colleges Inc.
Bachelor of Science - Social Work And Community Development
Western Mindanao State University
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