Abigail Puckett
Elmira
Summary
Dynamic individual with hands-on experience in healthcare administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Intake Specialist
The Care Team Homecare and Hospice
10.2021 - Current
- Responsible for processing referrals sent to The Care Team for home health and hospice service in addition to verifying insurance, obtaining authorization, and ensuring a complete and acceptable referral is received.
- Also responsible for the referral creation, review of coordination notes, scheduling a face-to-face encounter, reviewing and correcting eligibility reporting in addition to obtaining compliance with agency policies regarding patient care, complaints, and incidents.
Health Services Coordinator
Intelicare Homecare and Hospice/The Care Team
11.2020 - 10.2021
- Responsible for all aspects of Home Healthcare billing including but not limited to charge verification, charge entry, and Quality Assurance auditing.
- Duties also include ordering medical supplies for field staff, visit note auditing, and order tracking and follow-up.
Human Resources Generalist
Kennedy Care Ann Arbor LLC
05.2020 - 11.2020
- Responsible for all human resources functions during the onboarding process.
- Responsibilities also include, but are not limited to benefits administration, ACA reporting, payroll processing (backup), application access for new hires, and verification of employment forms from multiple outside agencies.
- Also responsible for communication with active and future employees regarding IT issues that may arise within working applications.
Business Office Manager
Medilodge of Gaylord
02.2019 - 01.2020
- Responsible for directing the overall administrative activities of a 112-bed Skilled Nursing Facility, in accordance with federal, state, and local standards, guidelines and regulations.
- Responsibilities also include, but are not limited to, maintaining the financial profiles within the multiple billing systems in addition to direct billing certain payers, preparation of all claims for reimbursement, and consistent follow-up with all account receivable collection actions.
- Also responsible for insurance verifications for incoming admissions, weekly triple checks for Medicare compliance, and Medicaid application processing and follow-up.
Business Office Manager
Grayling Nursing and Rehabilitation Community
06.2018 - 02.2019
- Responsible for directing the overall administrative activities of a 72-bed Skilled Nursing Facility, in accordance with federal, state, and local standards, guidelines and regulations.
- Responsibilities also include, but are not limited to, maintaining the financial profiles within the multiple billing systems in addition to direct billing certain payers, preparation of all claims for reimbursement, and consistent follow-up with all account receivable collection actions.
- Also responsible for all Human Resources, Payroll Operations, and Accounts Payable functions.
Business Office Manager
Medilodge of Gaylord (formerly Tendercare Gaylord)
10.2016 - 06.2018
- Responsible for directing the overall administrative activities of a 112-bed Skilled Nursing Facility, in accordance with federal, state, and local standards, guidelines and regulations.
- Responsibilities also include, but are not limited to, maintaining the financial profiles within the multiple billing systems in addition to direct billing certain payers, preparation of all claims for reimbursement, and consistent follow-up with all account receivable collection actions.
- Also responsible for insurance verifications for incoming admissions, weekly triple checks for Medicare compliance, and Medicaid application processing and follow-up.
Business Office Manager
Munson Healthcare Grayling Hospital (formerly Mercy Hospital Grayling)
12.2012 - 10.2016
- Responsible for directing the overall administrative functions of a 39-bed Skilled Nursing Facility, in accordance with federal, state, and local standards, guidelines, and regulations.
- Responsible for assuring the proper administrative procedures, cost reimbursement principles, and payment collections relating to business operations and revenue cycle are always maintained.
Director of Human Resources
Mercy Manor
08.2014 - 07.2015
- Responsibilities include but are not limited to directing the human resources department in accordance with current applicable state, federal and local standards, guidelines, and regulations, and as may be directed by the Administrator/Executive Director to ensure quality personnel is interviewed, trained, and employed.
Network Coder
MPN Mercy Hospital
03.2013 - 08.2014
- Responsible for performing coding on all ancillary outpatient and emergency room records using ICD-9-CM and CPT classification system and abstracting clinical data for use in reporting.
- Performs quality screens and assists with all types of record reviews to aid in the improvement of documentation.
- Responsibilities also include coding and extracting data for the departments of Cardiac, Orthopedic and General Surgery, Pediatrics, Skilled Nursing/Long Term Care, Urology, and all outpatient office-based visits.
Clinical Medical Office Assistant
MPN Mercy Hospital
12.2012 - 03.2013
- Responsible for performing a wide variety of clerical duties in the medical office while maintaining excellent public relations and striving to maintain an efficient patient flow within the clinic.
- Responsibilities also include scanning expansive medical documents into patients’ electronic health care records in conjunction with patient referrals and prior authorizations.
Specialist in Spas, Facials, etc.
Boyne USA
06.2007 - 12.2012
Education
AAS - Business Administration
Kirtland Community College
12.2021
AAS - Health Information Technology
Kirtland Community College
05.2016
Certificate - Medical Massage Therapy
Blue Heron Academy
03.2009
License - Esthetics
American Academy of Cosmetology and Massage Therapy
06.2005
High School Diploma -
Atwood High School
Atwood, KS05.2004
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Follow-up skills
- Assertiveness
- Client intake
- Insurance verification
- Confidentiality
- Microsoft office
- Attention to detail
- Customer service
Certification
- Professional training in multiple healthcare applications including Home Care Home Base, Healthcare First, Point Click Care, Web AR, Artiva, Vision-Health MedX, NextGen, Power Chart, STAR, Encoder Pro.
- State Licensed Esthetician since 10/01/07
Timeline
Intake Specialist
The Care Team Homecare and Hospice
10.2021 - Current
Health Services Coordinator
Intelicare Homecare and Hospice/The Care Team
11.2020 - 10.2021
Human Resources Generalist
Kennedy Care Ann Arbor LLC
05.2020 - 11.2020
Business Office Manager
Medilodge of Gaylord
02.2019 - 01.2020
Business Office Manager
Grayling Nursing and Rehabilitation Community
06.2018 - 02.2019
Business Office Manager
Medilodge of Gaylord (formerly Tendercare Gaylord)
10.2016 - 06.2018
Director of Human Resources
Mercy Manor
08.2014 - 07.2015
Network Coder
MPN Mercy Hospital
03.2013 - 08.2014
Business Office Manager
Munson Healthcare Grayling Hospital (formerly Mercy Hospital Grayling)
12.2012 - 10.2016
Clinical Medical Office Assistant
MPN Mercy Hospital
12.2012 - 03.2013
Specialist in Spas, Facials, etc.
Boyne USA
06.2007 - 12.2012
AAS - Health Information Technology
Kirtland Community College
Certificate - Medical Massage Therapy
Blue Heron Academy
License - Esthetics
American Academy of Cosmetology and Massage Therapy
High School Diploma -
Atwood High School
AAS - Business Administration
Kirtland Community College
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