Abigail Quechol
Ontario,CA
Summary
Committed and hardworking customer service representative with 6
years of experience processing transactions and assisting customers. I'm
a creative problem-solver capable of helping customers and teammates
with various needs and getting support from managers for complex
issues. I'm
a creative problem-solver capable of helping customers and teammates
with various needs and getting support from managers for complex
issues. Team player and go wherever I’m needed to help the
company succeed.
Overview
6
6
years of professional experience
Work History
Dispatcher / Customer Service
Total Transportation & Distribution
08.2020 - 05.2023
- Identify customer needs, clarify information, research problem to provide solutions or alternatives
- Respond to inquiries from 3rd parties and shipping customers verbally and via email to complete deliveries or pickup
- Work in environment with high volume; multitask between calls with customer and drivers
- Answer up to 40 calls on daily basis, document any corners or issues of drivers and customers
- Respond immediately to customers requests for pickups or deliveries to perform excellent delivery and pickup service
- Manage scheduling delivery appointments day to day and enter in system
- Resolve any and all customers and drivers issues regarding deliveries or pickups
- Managed and provided rates for service requested by customer prior to delivery or pickup
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios
- Managed conflict resolutions with customers and drivers to perform professional service and promote respect
Cashier - Clerk
Main Street Fibers
10.2018 - 10.2020
- Multitasking two cash drawers efficiently, processing 20+ customers transactions effectively and monitoring accounts per hour with extreme detail
- Maintaining detail record keeping of payments, cash transactions and personal checks performed for each client
- Maintaining accurate database; inventory, shippers, inbound and outbound bins
- Establishing credibility with regular customers creating a rapport trust with clients
- Communicating with customers, helping them with queries and assisting customers with account related issues
- Training cashiers on all job tasks, system use and customer service.
Cashier - Crew
Juan Pollo
06.2017 - 10.2018
- Operated register and accepted payments from customers
- Maintained work area clean and stocked up products while ringing up customers
- Attended to customers concerns, helped complete customer transaction and promote specials for loyalty satisfaction
- Created order, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Helped customers place orders, explain menu items and suggested appropriate options for food allergy sufferers
- Worked closely with manager to solve problems and handle customer concerns.
Education
High School Diploma -
Upland High School
Upland, CA06.2018
Skills
- Cash Handling
- Excellent Customer Service Skills
- Telecommunications Skills
- Multitasking Skills
- Team player
- Organized
- Computer skills
- Training and mentoring
- Microsoft Outlook
- Excel
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher / Customer Service
Total Transportation & Distribution
08.2020 - 05.2023
Cashier - Clerk
Main Street Fibers
10.2018 - 10.2020
Cashier - Crew
Juan Pollo
06.2017 - 10.2018
High School Diploma -
Upland High School
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