Abigail Quiles
New York,NY
Summary
Adept at strategic planning and staff management, I significantly enhanced team productivity and customer satisfaction at CASES. My leadership fostered a culture of excellence, leveraging goal-oriented approaches and effective project management to achieve organizational objectives. Skilled in inventory control and priority management, I excel in dynamic environments, driving success through innovation and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor of Work Experiences
CASES
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Created and managed networking relationships with other companies to establish internships at those companies for clients.
- Signed and approved all staff timesheets
- Viewed clients personal documents to ensure they were bale to begin working.
- Conducting orientation and onboarding for all new clients.
Administrative Assistant to the Director
CASES
10.2019 - 06.2020
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Supported the successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to the director.
- Fostered a professional atmosphere within the office through diligent organization, consistent punctuality, and adherence to established policies and procedures.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
- Maintained a high level of confidentiality when dealing with sensitive company information or handling personnel matters on behalf of the director.
- Assisted in the onboarding process for new employees by coordinating orientation sessions, preparing training materials, and serving as a point of contact during their initial transition into the workplace environment.
Administrative Assistant
Douglas Elliman Real Estate, Luxury Real Estate Brokerage
05.2017 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Cashier Manager
Modell's Sporting Goods
06.2015 - 06.2019
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Coordinated with marketing department to support in-store promotions, increasing foot traffic and sales.
- Boosted sales of promotional items with strategic placement and informative cashier-customer interactions.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Implemented strict loss prevention protocols, effectively minimizing shrinkage and theft incidents.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Administrative Assistant
Douglas Elliman/ Park Terrace Gardens
06.2014 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Bachelor of Arts - Criminal Justice
SUNY College At Plattsburgh
Plattsburgh, NY08-2019
High School Diploma -
Millennium High School
75 Broad Street 06-2015
Skills
- Goal-Oriented
- Staff Management
- Strategic Planning
- Inventory Control
- Project Management
- Schedule development
- Priority management
Certification
- CPR/AED Certification
- [State] Driver's License
- First Aid Certification
Basketball Coach
In my free time, I volunteer coaching girl's high school basketball for my high school team.
Timeline
Supervisor of Work Experiences
CASES
06.2023 - Current
Administrative Assistant to the Director
CASES
10.2019 - 06.2020
Administrative Assistant
Douglas Elliman Real Estate, Luxury Real Estate Brokerage
05.2017 - 09.2019
Cashier Manager
Modell's Sporting Goods
06.2015 - 06.2019
Administrative Assistant
Douglas Elliman/ Park Terrace Gardens
06.2014 - 01.2016
Bachelor of Arts - Criminal Justice
SUNY College At Plattsburgh
High School Diploma -
Millennium High School