Abigail Radder

- Great guests with a smile and an inviting attitude.

- Took reservations by phone and in person, answered guest questions, and offered accurate wait times, keeping in mind not to overbook.

- Contributed to helping the restaurant thrive through effective communication and cooperation with coworkers and management.

- Maintaining an organized host stand, including menus, reservations, and seating rotation.

- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests.

- Collaborated with serving staff to communicate dietary restrictions or special requests from customers to the kitchen, ensuring accurate meal preparation and guest experience.

- Trained new hostesses on customer service and restaurant policies to maintain high standards of service.

- Completed daily side work and opening and closing duties without fail.

- Helped servers by retrieving items for guests.

- Collected credit card, cash, and gift card payments and dispensed change for cash transactions.

- Minimized customer service complaints by properly managing customer expectations during busy periods.

- Effectively worked under pressure during extremely busy periods.

- Answering questions about lunch, dinner, wine, and kids menus.

- Professionally interacted with guests to obtain positive or negative feedback and constructively applied information.

- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.

- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.

- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.

- Ensured compliance with health and safety regulations, maintaining a safe environment for both guests and staff.

- Introduce new ideas to management to benefit the guest experience.

- Greeted customers with a warm and welcoming attitude.

- Seated guests promptly.

- Provided exceptional customer service by attentively fulfilling guest needs and promptly addressing any concerns to a manager.

- Monitored restrooms regularly to ensure cleanliness.

- Advised customers about special offerings and menu items to help improve sales.

- Provided guests with an accurate estimated waiting time during peak service hours.

- Seated guests based on guest preferences and accessibility.

- Implemented seating rotation for an appropriate server workload distribution, resulting in improved service quality.

- Worked in high-pressure situations with composure, effectively managing parties or any unexpected events during busy shifts.

- Help run food to tables to ensure the kitchen doesn't get behind resulting in guests waiting for their food in longer time increments.