Overview
Work History
Education
Timeline
Summary
Skills
Certification
Generic

Abigail Radliff

Milwaukee,WI

Overview

18
18
years of professional experience
5
5

Years in office /administrative experience

9
9

Leadership / management experience

1
1
Certificate

Work History

Service Team Leader

Meijer
04.2023 - 01.2025
  • Manage the entire Service department; i.e
  • Cashiers, service desk, service coordinators, utility clerks, and Cash office
  • Also support other departments such as Meijer gas station and Curbside pick-up
  • Write schedules, delegate tasks, assist on lane and run a register and bag for customers, or collect carts if short staffed
  • Cash office verification of deposits and authorization on Daily balancing
  • Service desk returns, Resolve customer or employee conflicts or complaints in compliance with HR, Cashier observation conversations
  • Admin duties I.e
  • Workday confirmations i.e
  • CBT completions, attendance in Kronos / UKG, track service metrics in Power BI, Resolve or Reward in Medallia (i.e
  • Complaints or admirations from customers about their store experience with our department)
  • Weekly Leadership meetings to discuss store goals, weekly metrics for the store's entirety and Strategy to improve, Team Huddles, and Monthly Corporate Teams service calls from the Stores market Director and other stores in the Market
  • Systems / I.T
  • Assistance operations and daily maintenance to the registers / Self checkout area, Price Checking, Emergency Operations in case of emergency
  • Store close i.e
  • Locking up the store for the night, locking up liquor dept right at 9pm, pulling drawers and coupons, cleaning up service desk pulling and locking up lottery, making sure the parking lot is clear of carts and trash per my utility clerks, etc

Receptionist/Cashier

JD BYRIDER / CNAC FINANCE
11.2022 - 04.2023
  • Accept and enter loan and insurance payments into Data base; Enter loan memos/notes to keep accounts updated
  • Take Down payments via cash or credit and provide receipts to then be entered into the system
  • Customer assistance, answer and transfer phone calls, Verify customer references, Register, or transfer license plates through the DMV
  • Organizing paperwork inside Deal Jackets, Filing, copy and apply automated/electronic payment information, check inventory of vehicles for sale, scan paperwork into database
  • Open and /or Close office i.e
  • Open doors, sign into computers, collect keys and deal jackets to be easily accessed through the day, light cleaning, balance end of shift transactions

Billing / Service Support Specialist

FedEx Freight
11.2021 - 04.2022
  • Reading and deciphering bills, enter the data into the billing system i.e
  • If it's hazardous materials, if it has a heavy weight, etc
  • Make corrections if needed
  • Answering phones, scheduling appointments for shipping/ receiving
  • This is the position where I obtained the vast majority of new and advanced administrative skills coherent with updated databases

Shift Leader/Manager on Duty

Love's Travel Stops & Country Stores
10.2016 - 02.2022
  • Lead a shift whether a.m
  • Or p.m., Customer service, handling cash or credit transactions for large trucking companies, delegate tasks, in charge of shift change operations, return transactions, inventory and loss prevention
  • Generating orders for delivery in Dax system, sitting in on interviews for employment
  • Assist my team in cleaning the entire store including showers, clean and stock the deli area, bathrooms, etc
  • Resolve customer complaints, Assist the tire shop manager on any tasks I could i.e
  • Close and lock up the shop, balancing their daily transactions, etc
  • Responsible for completing the End of day transactions, entering data in Back office i.e finding discrepancies if unbalanced, scanning checks to Fifth Third Direct, balance Cat Scale sales, and or daily Lottery/ Lotto sales
  • In this position I obtained majority of my Leadership skills, and earned many awards
  • Such as On the spot recognitions from corporal management, Employee of the month awards, and was voted Best Supervisor by my employees

Front End Clerk / Bakery

Sendik's grocery store
01.2016 - 11.2016
  • Register transactions, customer service bagging, and cart collections
  • Prep-bakery orders, cleaning and closing down bakery dept
  • Cleaning store (i.e
  • Trash collection, compacting boxes, store facing, etc.)
  • Stocking shelves

Hostess/Greeter

Cocina Real restaurant
02.2013 - 07.2015
  • Greet and Seat guests upon arrival; provide menus
  • Operate register handling transactions
  • Inspect and occasionally clean dining areas
  • Resolve Customer complaints and ensure customer satisfaction with the service

Receptionist/Front Desk

First Supply
06.2007 - 02.2008
  • Answer/ transfer phone calls
  • Enter work / purchase orders into database
  • File and Fax orders
  • Customer Service i.e
  • Meet and Greet customers as they enter the location and attempt to resolve customer complaints
  • This is where I learned the most about phone transfers, different computer programs, and billing processes

Education

G.E.D - General Studies

Milwaukee Area Technical College
Milwaukee, WI
12.2015

Timeline

Service Team Leader

Meijer
04.2023 - 01.2025

Receptionist/Cashier

JD BYRIDER / CNAC FINANCE
11.2022 - 04.2023

Billing / Service Support Specialist

FedEx Freight
11.2021 - 04.2022

Shift Leader/Manager on Duty

Love's Travel Stops & Country Stores
10.2016 - 02.2022

Front End Clerk / Bakery

Sendik's grocery store
01.2016 - 11.2016

Hostess/Greeter

Cocina Real restaurant
02.2013 - 07.2015

Receptionist/Front Desk

First Supply
06.2007 - 02.2008

G.E.D - General Studies

Milwaukee Area Technical College

Summary

Experienced in delivering excellent customer service and fostering positive relationships with both customers and colleagues. Seeking employment with a focus on work-life balance to support my transition into retirement. Desire job security, stability, and opportunities for career growth. A dedicated mother of four, achieving a healthy work-life balance is a top priority.

Skills

  • Cash handling
  • Front desk
  • Customer service
  • Workday
  • Organizational Skills
  • Cleaning
  • Leadership
  • Administrative experience
  • Shift management
  • Filing
  • Management
  • Grocery store
  • Power BI
  • Sales
  • Order entry
  • Supervising Experience
  • Cash register
  • Data entry
  • Interviewing
  • Conflict management
  • Host/hostess experience
  • Kronos
  • Employee Orientation

Certification

  • CPR Certification, 05/01/24, 05/01/25, Required for leadership position in case of emergency situations.
  • Bartender License, 04/01/24, 04/01/25, License required for not only leadership position, but also for the sales of alcohol products.
Abigail Radliff