Cashiers, service desk, service coordinators, utility clerks, and Cash office
Also support other departments such as Meijer gas station and Curbside pick-up
Write schedules, delegate tasks, assist on lane and run a register and bag for customers, or collect carts if short staffed
Cash office verification of deposits and authorization on Daily balancing
Service desk returns, Resolve customer or employee conflicts or complaints in compliance with HR, Cashier observation conversations
Admin duties I.e
Workday confirmations i.e
CBT completions, attendance in Kronos / UKG, track service metrics in Power BI, Resolve or Reward in Medallia (i.e
Complaints or admirations from customers about their store experience with our department)
Weekly Leadership meetings to discuss store goals, weekly metrics for the store's entirety and Strategy to improve, Team Huddles, and Monthly Corporate Teams service calls from the Stores market Director and other stores in the Market
Systems / I.T
Assistance operations and daily maintenance to the registers / Self checkout area, Price Checking, Emergency Operations in case of emergency
Store close i.e
Locking up the store for the night, locking up liquor dept right at 9pm, pulling drawers and coupons, cleaning up service desk pulling and locking up lottery, making sure the parking lot is clear of carts and trash per my utility clerks, etc
Receptionist/Cashier
JD BYRIDER / CNAC FINANCE
11.2022 - 04.2023
Accept and enter loan and insurance payments into Data base; Enter loan memos/notes to keep accounts updated
Take Down payments via cash or credit and provide receipts to then be entered into the system
Customer assistance, answer and transfer phone calls, Verify customer references, Register, or transfer license plates through the DMV
Organizing paperwork inside Deal Jackets, Filing, copy and apply automated/electronic payment information, check inventory of vehicles for sale, scan paperwork into database
Open and /or Close office i.e
Open doors, sign into computers, collect keys and deal jackets to be easily accessed through the day, light cleaning, balance end of shift transactions
Billing / Service Support Specialist
FedEx Freight
11.2021 - 04.2022
Reading and deciphering bills, enter the data into the billing system i.e
If it's hazardous materials, if it has a heavy weight, etc
Make corrections if needed
Answering phones, scheduling appointments for shipping/ receiving
This is the position where I obtained the vast majority of new and advanced administrative skills coherent with updated databases
Shift Leader/Manager on Duty
Love's Travel Stops & Country Stores
10.2016 - 02.2022
Lead a shift whether a.m
Or p.m., Customer service, handling cash or credit transactions for large trucking companies, delegate tasks, in charge of shift change operations, return transactions, inventory and loss prevention
Generating orders for delivery in Dax system, sitting in on interviews for employment
Assist my team in cleaning the entire store including showers, clean and stock the deli area, bathrooms, etc
Resolve customer complaints, Assist the tire shop manager on any tasks I could i.e
Close and lock up the shop, balancing their daily transactions, etc
Responsible for completing the End of day transactions, entering data in Back office i.e finding discrepancies if unbalanced, scanning checks to Fifth Third Direct, balance Cat Scale sales, and or daily Lottery/ Lotto sales
In this position I obtained majority of my Leadership skills, and earned many awards
Such as On the spot recognitions from corporal management, Employee of the month awards, and was voted Best Supervisor by my employees
Front End Clerk / Bakery
Sendik's grocery store
01.2016 - 11.2016
Register transactions, customer service bagging, and cart collections
Prep-bakery orders, cleaning and closing down bakery dept
Cleaning store (i.e
Trash collection, compacting boxes, store facing, etc.)
Stocking shelves
Hostess/Greeter
Cocina Real restaurant
02.2013 - 07.2015
Greet and Seat guests upon arrival; provide menus
Operate register handling transactions
Inspect and occasionally clean dining areas
Resolve Customer complaints and ensure customer satisfaction with the service
Receptionist/Front Desk
First Supply
06.2007 - 02.2008
Answer/ transfer phone calls
Enter work / purchase orders into database
File and Fax orders
Customer Service i.e
Meet and Greet customers as they enter the location and attempt to resolve customer complaints
This is where I learned the most about phone transfers, different computer programs, and billing processes
Education
G.E.D - General Studies
Milwaukee Area Technical College
Milwaukee, WI
12.2015
Timeline
Service Team Leader
Meijer
04.2023 - 01.2025
Receptionist/Cashier
JD BYRIDER / CNAC FINANCE
11.2022 - 04.2023
Billing / Service Support Specialist
FedEx Freight
11.2021 - 04.2022
Shift Leader/Manager on Duty
Love's Travel Stops & Country Stores
10.2016 - 02.2022
Front End Clerk / Bakery
Sendik's grocery store
01.2016 - 11.2016
Hostess/Greeter
Cocina Real restaurant
02.2013 - 07.2015
Receptionist/Front Desk
First Supply
06.2007 - 02.2008
G.E.D - General Studies
Milwaukee Area Technical College
Summary
Experienced in delivering excellent customer service and fostering positive relationships with both customers and colleagues. Seeking employment with a focus on work-life balance to support my transition into retirement. Desire job security, stability, and opportunities for career growth. A dedicated mother of four, achieving a healthy work-life balance is a top priority.
Skills
Cash handling
Front desk
Customer service
Workday
Organizational Skills
Cleaning
Leadership
Administrative experience
Shift management
Filing
Management
Grocery store
Power BI
Sales
Order entry
Supervising Experience
Cash register
Data entry
Interviewing
Conflict management
Host/hostess experience
Kronos
Employee Orientation
Certification
CPR Certification, 05/01/24, 05/01/25, Required for leadership position in case of emergency situations.
Bartender License, 04/01/24, 04/01/25, License required for not only leadership position, but also for the sales of alcohol products.