Abigail Ramirez
Tucson,AZ
Summary
Efficient Sales Representative with proven hospitality expertise. Offering 2+ years of experience managing sales, training new employees and maintaining accurate cash balances. Hardworking and passionate job seeker with strong organizational skills eager to secure new positions. Ready to help teams achieve company goals.
Overview
3
3
years of professional experience
Work History
Ticket Sales Agent
Greyhound Bus Lines
10.2021 - Current
- Provide excellent customer service, and cultivate customer service to guarantee repeat business.
- Responsible for making and conforming travel arrangements for passengers by selling tickets to various cities/states at ticket counter and by online ticketing system, plan routes using computer/kiosk machine, and calculating ticket costs.
- Respond to all customer inquiries regarding travel times, seat availability, pricing, reservations, and general.
- Identified and resolved discrepancies and errors in customer accounts.
- Assist passengers with personal luggage up to 50+ pounds by loading and unloading from bus.
- Perform cash, card and check transactions to complete customer purchases.
- Handle cash with high accuracy and make sure to carefully to check bills for fraud.
- Scan in and ship out packages for customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Remodel and Team Associate
Walmart
04.2023 - 08.2023
- Started and finalized multiple modular’s.
- Kept work areas clean, disinfected, organized, and safe to promote efficiency and team safety.
- Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
- Loaded and unloaded materials onto trucks and trailers by using a pallet jack.
- Managed safe and efficient use of tools and equipment to complete tasks.
- Assembled and took apart multiple scorpion machines to move fully stocked counters.
- Dead-flipped sections and labeled each shelf, zoned aisles nicely before opening so products look presentable for customers.
- Continuously checked products for quality assurance according to strict guidelines.
- Learned all required tasks quickly to maximize performance.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures, safety requirements, instructing each in use of machinery, and standard operating procedures.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Collaborated with engineering teams to improve production efficiency.
- Inspected and tested fixtures and systems after installation to confirm proper and safe functioning.
Education
Desert View High School
Tucson, AZ05.2021
Skills
- Health and Safety Management
- Adaptability
- Flexibility
- Communication
- Time Management
- Client Support and Relationship Building
- Records Management Systems
- Leadership
- Luggage Management
- Inventory and Organziation
- Money Orders
- Travel Sales
- Telephone Reservations
- Cash Register Operations
- Product Knowledge
- Technical Support
- Customer Service and Assistance
- Effective Listening
- Teamwork
- Individual Work
- Product Management and Pricing
- Cash Counting
- Problem-Solving Strengths
- Solution Planning
- Shipment Processing
- Computers Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Remodel and Team Associate
Walmart
04.2023 - 08.2023
Ticket Sales Agent
Greyhound Bus Lines
10.2021 - Current
Desert View High School
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