Abigail Ramos
Riverside,CA
Summary
Seasoned, Bi-lingual Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Superior Communication skills. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
15
15
years of professional experience
Work History
Sales Consultant
Elkay Plastics
01.2014 - 07.2023
- Develop sales of Industrial, Foodservice/Grocery and Medical product lines
- Increase sales and gross profit by establishing new customers and expanding business with existing customers
- Develop a sales call schedule for contacting and servicing customers within my territory
- Report bi-weekly sales activity on Market Update Report through Salesforce.com
- Maintain all pricing agreements and price deviations to ensure that sales are at profitable levels
- Prepare quotation requests and follow up on custom quotations
- Attend monthly sales meetings as well as training meetings, introducing new products
- Coordinate sales efforts with branch personnel to ensure proper shipping and billing of products
- Follow up with appropriate action for back orders or missing shipments
- Work with customers and their accounts receivables dept
- In researching billing errors and solving problems
- Utilize COGNOS software to analyze and sell entire product mix to accounts
- Maintain accurate updated information for my territory, which includes over 45 accounts
- Document all sales calls results in Salesforce.com, as well as updating SFS.Com with upcoming sales calls activities, tasks, leads and opportunities to track and document during sales cycle
- Solicit any NEW items Elkay Plastics has added to their stock inventory
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues.
- Maintained organized, presentable merchandise to drive continuous sales.
- Stayed knowledgeable on latest FoodService/Industrial packaging innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Inside Sales Consultant
Elkay Plastics
11.2009 - 01.2014
- Increase sales and gross profit by establishing new customers and expanding business with existing customers
- Report bi-weekly sales activity on Market Update Report through Salesforce.com
- Maintain all pricing agreements and price deviations to ensure that sales are at profitable levels
- Prepare quotation requests and follow up on custom quotations
- Attend monthly sales meetings as well as training meetings, introducing new products
- Solicit sales of stock and custom products
- Coordinate sales efforts with branch personnel to ensure proper shipping and billing of products
- Follow up with appropriate action for back orders or missing shipments
- Worked with customers and their accounts receivables dept to avoid past due and credit hold issues
- In researching billing errors and solving problems
- Utilize COGNOS software to analyze and sell entire product mix to accounts
- Maintain accurate updated information for my territory, which includes over 250 accounts
- Documented all sales calls results in Salesforce.com, as well as updating SFS.Com with upcoming sales calls activities, tasks, leads and opportunities to track and document during sales cycle.
- Answered customers' questions regarding products, prices, and availability
Inside Sales/Account Manager
Airgas Safety
05.2008 - 10.2009
- Attend comprehensive training programs gaining knowledge of safety products
- Generate sales and gross margin in keeping with daily goals set forth by Management
- Maintain phone time and call productivity
- To make and accept customer calls and provide professional customer service
- Provide written and verbal pricing quotes in a timely manner
- Utilize software “Job Queue” to schedule call planning and timeliness, making sure to maintain the company minimum monthly contact with customers
- Meet goals and objectives set by management
- Increase sales and gross profit by establishing new customers and expanding business with existing customers
Education
Cerritos Community College
Cerritos, CAundefined
East LA Community College
Los Angeles, CASkills
- Microsoft Office, Excel, Elite, Salesforcecom, Cognos & PowerPoint
Accomplishments
Century Club Winner: 2017, 2018, 2019 & 2021
Languages
Spanish
Full Professional
Timeline
Sales Consultant
Elkay Plastics
01.2014 - 07.2023
Inside Sales Consultant
Elkay Plastics
11.2009 - 01.2014
Inside Sales/Account Manager
Airgas Safety
05.2008 - 10.2009
Cerritos Community College
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East LA Community College