Abigail Rathkopf
Health Services Professional
Buda,TX
Summary
Dependable Network Specialist skilled in provider relations and contract negotiation with a focus on growing healthcare networks and enhancing client satisfaction. Certified Lean Six Sigma Green Belt with strong Excel skills, dedicated to optimizing processes and improving efficiency in healthcare administration.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Network Specialist, Provider Requests
ComPsych
Remote
12.2023 - Current
- Identify and recruit EAP and behavioral health providers for contracting and possible participation in ComPsych's professional provider network.
- Negotiate rates, confirm required credentials, and finalize contracts for immediate access to care for a patient.
- Work closely with ComPsych's clinical team to ensure a successful experience for the client.
- Secure appointments with behavioral health providers for clients who require immediate clinical attention.
- Document all referral information in our database within the Network process and clinical process.
- Facilitate onboarding processes to boost network growth and retention.
- Cultivate and sustain relationships with network providers.
- Manage and address provider inquiries efficiently.
- Synchronize internal efforts for cohesive network growth aligned with business targets.
- Schedule or coordinate appointments for clients with appropriate medical specialists.
- Contribute to discussions on best practices for coordinating patient care during staff meetings.
Office Manager
Therapy Center of Houston
Houston, TX
10.2022 - 10.2023
- Provided administrative support to the Clinical Director and other licensed counselors.
- Interacted with clients by phone, email, or in person to provide information and solve concerns.
- Linked new clients to the therapy center's portal, and new client paperwork.
- Communicated with clients, ensuring that information was kept private.
- Coordinated communication, financial processing, registration, record keeping, and other administrative functions.
- Responded to inquiries from clients and referrals with accurate information.
- Kept accounts and records current by actively pursuing error resolutions, and independently correcting problems.
- Produced high-quality documents and spreadsheets for internal and client-facing needs.
- Maintained up-to-date information in electronic records software.
- Checked clients' insurance benefits.
- Billed clients for therapy sessions.
- Calculated payroll.
- Built internal resources and training websites for new hires and current staff.
- I worked as the sole administrator of the clinic.
Healthcare Administration Intern
Providence Health System
Anchorage, AK
01.2022 - 05.2022
- Created an official handbook for future Providence administrative interns
- Conducted informational interviews
- Observed operating room turnover and recorded data
- Attended region and system-wide training
- Attended apprenticeship interviews and orientation
- Attended Alaska Infrastructure Symposium
- Shadowed multiple different departments and positions in Human Resources, Medical Staff, Quality Improvement and Clinical Analytics, Operational Excellence, and other specialized departments in the hospital
Food and Beverage Server
The Bandit Golf Club
New Braunfels, TX
10.2018 - 10.2021
- Took orders from customers for food and beverages, and collected payment
- Checked with customers to ensure that they were enjoying their meals and took action to correct any problems
- Checked customers' identification to ensure they met minimum age requirements for consumption of alcoholic beverages
- Prepared or served menu items, such as sandwiches or salads
- Checked equipment to ensure it met health and safety regulations and performed maintenance or cleaning as necessary
- Assisted in the organization of banquets/tournaments
- Assisted in setting up and taking down the banquet room for events
- Cooked and served food to banquet and event guests
Medical Records File Clerk
Allergy, Asthma, and Immunology Center of Alaska
Anchorage, AK
05.2017 - 01.2020
- Created, maintained, and entered information into Electronic Health Records
- Operated office equipment, such as fax machines, copiers, or phone systems
- Made copies of correspondence or other printed material
- Prepared doctors' charts for the next day
- Sorted and put away patient files
Hostess
Texas Road House
Anchorage, AK
05.2018 - 08.2018
- Greeted guests and sat them at tables or in waiting areas
- Assigned patrons to tables suitable for their needs and according to rotation so that servers received an appropriate number of seatings
- Spoke with patrons to ensure satisfaction with food and service and responded to complaints
- Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
- Performed marketing and advertising services
Education
Bachelor of Healthcare Administration - Healthcare Administration
Texas State University
San Marcos, TX05.2022
High School Diploma -
Eagle River High School
Eagle River, AK05.2017
Skills
- Certified Microsoft Excel Associate
- Certified Lean Six Sigma Green Belt
- Basic Life Support Certification
- Microsoft Office
- Customer Relations
- Medical Records
- Electronic Health Records
- Record Keeping
- Cancellations
- Insurance Verification
- Written Communication
- Oral Communication
- Computer Literacy
- Phone Etiquette
- Confidentiality
- File Management
- Communication
- Leading Meetings
- Event Planning
- Social Media
Certification
Microsoft Office 2019 Specialist: Excel Associate - Certiport - A Pearson VUE Business
Lean Six Sigma Green Belt Certification for Healthcare - Institute of Industrial and Systems Engineers
Accomplishments
Undercover Overachiever
- awarded for fundraising $11,540 for Autism Speaks during the Fall 2020 semester, amidst the COVID-19 Pandemic.
2020 Homecoming Gaillardian
- selected to represent Texas State University as one of 11 Gaillardians on the Fall 2020 Homecoming court
Right-Hand Sister of the Year
- awarded for going above and beyond the normal responsibilities in the position of Internal Philanthropy Director.
Sensory Toy Drive - Nov 2020
- planned, organized, coordinated, and executed a sensory toy drive to benefit San Marcos CISD Special Education Department.
Step It Up Virtual 5k - Oct 2020
- planned, organized, coordinated, and executed a virtual 5k event executed through social media, involving 250 participants and raising over $9,000 for Autism Speaks.
River Clean-Up - March 2020
- planned, organized, coordinated, and executed a river clean-up of the San Marcos river, involving over 50 members from two TXST campus organizations.
Affiliations
Alpha Xi Delta, Alumna, 2022
- Honor Board Member – January 2021 - December 2021
- Philanthropy Vice President, Alpha Xi Delta, January 2020 - December 2020
- Internal Philanthropy Director, Alpha Xi Delta, June 2019 - December 2019
Medical Group Management Association (MGMA), Student Member, 2022
American College of Healthcare Executives (ACHE), Student Associate, 2021-2022
Healthcare Financial Management Association (HFMA), Student Member, 2021-2022
References
References available upon request.
Timeline
Network Specialist, Provider Requests
ComPsych
12.2023 - Current
Office Manager
Therapy Center of Houston
10.2022 - 10.2023
Healthcare Administration Intern
Providence Health System
01.2022 - 05.2022
Food and Beverage Server
The Bandit Golf Club
10.2018 - 10.2021
Hostess
Texas Road House
05.2018 - 08.2018
Medical Records File Clerk
Allergy, Asthma, and Immunology Center of Alaska
05.2017 - 01.2020
Bachelor of Healthcare Administration - Healthcare Administration
Texas State University
High School Diploma -
Eagle River High School
Similar Profiles
Abigail RathkopfAbigail Rathkopf
Network Specialist, Provider Requests at ComPsychNetwork Specialist, Provider Requests at ComPsych
Jamia JonesJamia Jones
FMLA Customer Experience Specialist at ComPsychFMLA Customer Experience Specialist at ComPsych
MarShay RobinsonMarShay Robinson
FMLA Specialist at ComPsychFMLA Specialist at ComPsych