Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abigail Raymis

Richmond

Summary

Professional with a strong background in customer service and accurate prescription formulation. Knowledgeable in industry regulations and committed to maintaining ethical standards. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Pharmacy Technician

HEB Pharmacy
Austin
10.2008 - 04.2023
  • Acknowledge customers with a smile within seconds of arrival
  • Manage inventory. Process incoming products and expire outdated products.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • PTCB certified and licensed with Texas State board of pharmacy.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.

Campus Receptionist

DSISD
Dripping Springs
08.1995 - 10.2008
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Monitored office supplies inventory and placed orders when necessary.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Verified visitors' identification cards before allowing access to the building.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Education

Some College (No Degree) - General Studies

Austin Community College
Austin, TX

Skills

  • Patient confidentiality
  • Point of sale systems proficiency
  • Medication preparation
  • Insurance claim processing
  • Prescription filling
  • FDA and HIPAA compliance
  • Data entry
  • Employee training

Languages

Spanish
Elementary

Timeline

Pharmacy Technician

HEB Pharmacy
10.2008 - 04.2023

Campus Receptionist

DSISD
08.1995 - 10.2008

Some College (No Degree) - General Studies

Austin Community College

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