Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abigail Regalado

Belleville,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Senior Customer Service Advisor

Asertec
Quito / Ecuador
02.2011 - 06.2024
  • Delivered outstanding customer support to effectively address and rectify customer concerns promptly.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Online Sales Operations Coordinator

My Store
Quito/Ecuador
03.2020 - 03.2023
  • Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
  • Processed orders received from customers within specified timelines.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Prepared and delivered appropriate presentations on products and services.

Senior Executive in Area Evaluation Corp. Insuranc

Pan American Life
Quito/Ecuador
09.2009 - 02.2011
  • Constantly updating databases for organized information management
  • Issued insurance contracts and delivered them to each client.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

Curso De CX: Customer Experiencie - Estrategias Y Habilidades Para Manejo De Clientes

Asertec
Quito - Ecuador
07-2018

High School Diploma -

Luciano Andrade Marin
Quito - Ecuador
07-2007

Skills

  • Ease of working as a team
  • Fast Learning
  • Leadership capacity
  • Organizational capabilities
  • Customer Service
  • Problem and conflict management
  • Flexibility and adaptation
    Proactivity
  • Assertive Communication
  • Microsoft Office expertise

Languages

English
Limited
Spanish
Native/ Bilingual

Timeline

Online Sales Operations Coordinator

My Store
03.2020 - 03.2023

Senior Customer Service Advisor

Asertec
02.2011 - 06.2024

Senior Executive in Area Evaluation Corp. Insuranc

Pan American Life
09.2009 - 02.2011

Curso De CX: Customer Experiencie - Estrategias Y Habilidades Para Manejo De Clientes

Asertec

High School Diploma -

Luciano Andrade Marin

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Abigail Regalado