Abigail Resendiz De La Cruz

• I have worked for the Brian Family Restaurant, Cristina's, for over six years, and I have held many positions as the company necessitated. Ranging from host, server, bartender, busgirl, cook, food runner, caterer, to-go food packer, and now a part time manger. As a result of my various occupations, I have learned and have a thorough understanding of the company's processes, procedures, and employee role functions. I am also bilingual, my second language being Spanish.
• I am now able to perform detailed opening, closing, and shift-change responsibilities to uphold operational integrity every day. My responsibilities include, but are not limited to, handling money and transactions, managing the restaurant's daily sales, managing employee hours based on sales, recording inventory, inspecting the quality of the produce and food, providing satisfactory customer service, problem-solving skills, as well as maintaining open and effective communication between staff and supervisors.
• My extensive work experience has allowed me to broaden my engagement in customer service initiatives to improve client satisfaction levels.
• I have delightedly served customers from diverse backgrounds and ages, and I can confidently say I am now able to resolve customer issues and complaints efficiently. Allowing me to deliver excellent customer service and maintain customer loyalty, as I'm aware that it directly impacts the restaurant's revenue throughout the year.
• I am currently participating in leadership training sessions to develop managerial skills. Developing strategies to motivate staff members in order to increase productivity levels, as well as being able to delegate employee assignments, monitor progress, and evaluate performance.
• Working in numerous positions has also allowed me to provide leadership, insight, and mentoring to newly hired employees, to maintain a collaborative work environment. I'm now able to resolve conflicts between employees or customers in a timely manner, while maintaining professionalism.
• I have also worked alongside the catering department and learned to facilitate internal communications between departments to ensure invoices are accurate before serving a catering. The Cristina's Restaurant I’m currently employed at is a franchise and not fully integrated into the corporate system; therefore, communication is crucial to ensure that no information is overlooked or missed.
• Overall, I am forever grateful to the Brian family for giving me the opportunity to work for them, and for the guidance that helped me become the well-versed person I am today.

Supervisor name is Jan Dever

Phone number: (469) 362-8177

Email: jandever@cristinasmex.com