ABIGAIL REYES
Brooklyn,NY
Summary
Driven Customer Service Supervisor offers 10 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
client lead analyst
BNY Mellon
03.2023 - 09.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized, sorted, and checked input data against original documents.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Maintained updated records of all financial transactions to support traceability.
Client Service Associate
Empire State Bank
Brooklyn, NY
03.2017 - 10.2021
- Assist clients with Personal and/or commercial accounts
- Accounts while assuring all policies and procedures are held to the highest standard
- Trained new employees
- Promote and maintain positive relations with all contacts, customers and potentials
- Manage wide variety of customer service procedures to ensure they are conducted to the highest standards
- Responsible for cash drawers in excess of $15,000
- Supervised monthly audits to ensure bank's operational performance
- Maintained in-depth knowledge of bank products, services, and best practices
- Provided customers with a high level of service, privacy and confidentiality, and friendly, welcoming attitude
- Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions
- Ensured compliance with all new york State laws and regulations during every shift
- 100% accuracy rate throughout almost 3 years of cash drawer audits.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Gathered information from clients for entry into computer database.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
Supervisor
Austin Frankel corp
Brooklyn, NY
01.2008 - 01.2017
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Addressed customer concerns with suitable solutions.
- Clear communication skills aimed at understanding customers’ needs and providing corresponding services
- Detail-oriented and efficient in providing customer service in adverse situations
- Well-versed in adapting different ways under pressure in order to meet deadlines
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
Life Insurance Agent -
ExamFX
03.2021
Associate of Business Administration -
BMCC
New York, NY05.2011
High school diploma -
Fort Hamilton High School
Brooklyn, NY06.2008
Skills
- Strong Analytical and Problem Solving Skills
- Contracts Administration
- Responding to Difficult Customers
- Customer Support for management within tight deadlines
- Proficiency in managing accounts payable and accounts receivable
- Invoices and monthly statements for clients
- An unwavering commitment to customer service, with the ability to build Productive relationships, resolve complex issues and win customer loyalty
- Handle customer inquiries, complaints, billing questions and payment
- Sales and Upselling
- Problem resolution and design best-option solutions Interface daily with internal
- Partners in accounting, field services, new business, operations and consumer
- Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and POS and able to learn proprietary systems/applications quickly and easily
- Data Entry and Maintenance
- Multitasking and Prioritization
- Refunds and Returns Management
References
Reference: Available upon request.
Languages
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
client lead analyst
BNY Mellon
03.2023 - 09.2023
Client Service Associate
Empire State Bank
03.2017 - 10.2021
Supervisor
Austin Frankel corp
01.2008 - 01.2017
Life Insurance Agent -
ExamFX
Associate of Business Administration -
BMCC
High school diploma -
Fort Hamilton High School