Abigail Rhee
Snellville,Georgia
Summary
Multi-faceted business professional bringing successful 15 year career in multiple director roles within large and fast-paced corporations. Creative solutions architect with real-time problem-solving flexibility. Experienced in meeting needs, improving processes and exceeding requirements in diverse team environments. Diligent worker with strong communication and task prioritization skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
CMS Mortgage Solutions
Virginia Beach, VA
2023.08 - Current
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Reduced processing time by proactively addressing potential issues in loan applications, ensuring accurate documentation.
Accounting Generalist
Eat Catering Concepts, Duluth
06.2021 - Current
- Organization of data and hard files
- Personnel records update to adhere to current standards
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Pricing Analysis based on trends and market fluctuations
- Data capture, cleaning, analysis and presentation for problem solving
- Solutions driven organization for increased efficiency in food manufacturing
- Labour analysis for individual products
- Created data models to support decision-making processes.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Handled all payroll (bi-weekly) and HR issues.
Director of Finance
Hotel Clermont
01.2018 - 08.2020
- Opening team of the number one ranked hotel in Atlanta
- Personally responsible for all on boarding of employees in an HR capacity as well as coordinating benefit packages
- Wrote and implemented multiple finance SOPs
- Closed the month and sent out PLs for reviews
- Used Excel to complete workpapers
- Wrote detailed month end critiques for every cost code complete with in depth analysis of spend and explanations for any overages
- Established and enforced inventory and ordering procedures for both hotel and restaurant
- Maintained 2 separate AP M3 databases for different management companies and merged at month end for PL
- Ended 2019 with a 600k budget surplus in hotel
Director
W Atlanta Downtown
05.2013 - 12.2017
- Oversaw the day to day operations of the Housekeeping Dept in a 237 room and 73 condo hotel
- Revamped the Mini Bar component and saw an increase in sales from streamlining the ordering system and consolidating the inventory areas
- Managed a diverse team to include supervisors and contract and regular line associates
- Achieved all budgeted productivity measures for 2016, decreased overall labour costs by .03 from 2016
- Ended 2016 with a reduction in Cost Per Occupied Room by .46
- Engagement Survey 2017 score of 83% , Best in class for Marriott for 2017 and Starwood for 2013-2016
- Elected Chairperson for Atlanta Marriott Cluster Rooms Council
Sundial Manager
Westin Peachtree Plaza Hotel
05.2012 - 05.2013
- Sundial Restaurant increased in profit margin by 0.5% as result of $429k increase in revenue
- Sundial Bar increased 0.8% profit margin as a result of $278k increase in revenue due to revamping of drinks and food menu
- Beverage cost of 19.2 was achieved to a forecast of 19.5
- 1.00 productivity was achieved to a forecast of 1.28 for the entire Sundial Complex
- Yearly revenues of 12 million plus while employed
Stewarding Manager
Westin Peachtree Plaza
08.2008 - 05.2013
- Managed 14 full-time associates and 30+ contractors
- Maintained all china, glass, and silverware for the hotel which includes 2 full service restaurants, in-room dining, employee cafeteria, 2 bars and 120,000 sq ft of convention space
- Instrumental in the awarding and keeping of the Green Seal Silver level as the Green Council Co- Chairwoman
- Involved in the pilot program of the Guidant System in Atlanta area hotels to address the changing needs regarding the temporary labour providers and how to schedule and pay the employees
- Starvoice (Employee Satisfaction Survey) top 2% for management 2011-2012
Education
Associate Degree in Hospitality Management - Operations
Valencia College
Skills
- Organizational Systems
- Change Management Process
- Competitive Market Analysis
- Process Optimization
- Data and Analytics
- Operational Efficiency
- Needs Assessment
- Research and Analysis
- Strategic Planning
- Report Preparation
- Solution Implementation
- Personnel Training
- Trend Data Analysis
- Functional Improvements
Additional Information
- Awards - Manager of the Year, 2016 W Atlanta Downtown Hotel, Atlanta, GA Manager of the Quarter, 4th Quarter, 2011 Westin Peachtree Plaza Hotel, Atlanta, GA
- US Army Veteran- 25F Network Systems Maintainer Operator and Humanitarian Operations 164th ADA and 146th Signal Battalion, FL 2001-2007 FLNG
Certification
- Six Sigma Greenbelt- 2013
- CDLP ®, Certified Divorce Lending Professional
Hobbies
Flower Gardening, Poultry Raising, Cooking, Running, Muay Thai, Pilates
Affiliations
- PaceCetters Atlanta, Assistant Treasurer
Timeline
Mortgage Loan Originator
CMS Mortgage Solutions
2023.08 - Current
Accounting Generalist
Eat Catering Concepts, Duluth
06.2021 - Current
Director of Finance
Hotel Clermont
01.2018 - 08.2020
Director
W Atlanta Downtown
05.2013 - 12.2017
Sundial Manager
Westin Peachtree Plaza Hotel
05.2012 - 05.2013
Stewarding Manager
Westin Peachtree Plaza
08.2008 - 05.2013
Associate Degree in Hospitality Management - Operations
Valencia College
Similar Profiles
ALESSANDRA HERNANDEZALESSANDRA HERNANDEZ
Business Development Representative at CMS Mortgage SolutionsBusiness Development Representative at CMS Mortgage Solutions
Ana LariosAna Larios
Quality Control Inspector at CMS Circuit SolutionsQuality Control Inspector at CMS Circuit Solutions
Leah McLeodLeah McLeod
Senior Environmental Analyst at CMS Environmental SolutionsSenior Environmental Analyst at CMS Environmental Solutions
Ertha Razack-StewartErtha Razack-Stewart
Autism Spectrum Disorder Level 2 Teacher at Gwinnett County Public SchoolsAutism Spectrum Disorder Level 2 Teacher at Gwinnett County Public Schools
MANG KHAIMANG KHAI
Data Center Technician at IES CommunicationsData Center Technician at IES Communications