Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Abigail Rice

Hagerhill,KY

Summary

Adept at case management and fostering client relationships, I significantly enhanced client outcomes at Mountain Comprehensive Care Center. My expertise spans crisis intervention, documentation, and coordination, ensuring compliance and confidentiality. Skilled in both emotional awareness and efficient case documentation, I excel in high-pressure environments, advocating effectively for client needs while maintaining rigorous organizational standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Case Manger

Mountain Comprehensive Care Center
10.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Support Staff

Mountain Comprehensive Care Center
11.2022 - 10.2024
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Attended training sessions to stay updated on procedures and services.

Cashier

Exxon Mobil
05.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Big Sandy Community And Technical College
Paintsville, KY

Highschool Diploma -

Johnson Central Highschool
Paintsville, KY
05.2022

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Decision-making
  • Positive attitude
  • Email and telephone etiquette
  • Client advocacy
  • Care coordination
  • Community resources
  • Critical thinking
  • Community outreach
  • Records management
  • Crisis intervention
  • Emotional awareness
  • Referral coordination
  • Case management tracking
  • Patient support
  • Medical records management

Accomplishments

Got promoted to Case manager

Certification

CPR and Mental Health first aid

Timeline

Case Manger

Mountain Comprehensive Care Center
10.2024 - Current

Support Staff

Mountain Comprehensive Care Center
11.2022 - 10.2024

Cashier

Exxon Mobil
05.2022 - 11.2022

Big Sandy Community And Technical College

Highschool Diploma -

Johnson Central Highschool

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Abigail Rice