Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Rice

East Wenatchee,WA

Summary

Dynamic professional with extensive experience at Les Schwab Tires, excelling in team collaboration and customer relationship management. Proven track record in driving record-breaking sales and implementing effective inventory procedures. Skilled in service coordination and route planning, consistently delivering exceptional results while fostering a positive team environment.

Overview

12
12
years of professional experience

Work History

Brokerage Dispatcher

Lee Bowe Company
04.2022 - Current
  • Directed dispatching, routing, and tracking of 14 local fleet vehicles.
  • Directed dispatching, routing, and tracking of brokered loads on partner carriers across the lower 48 states.
  • Managed customer accounts and invoicing.
  • Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Assistant Manager

Les Schwab Tires
05.2021 - 03.2022
  • Supervised all aspects of store management and operations.
  • Collaborated on yearly sales goals; implemented new sales strategies and executed record breaking sales.
  • Oversaw financial operations and inventory procedures; ensured safety training and procedures were implemented effectively.
  • Trained and supported subordinate members of management and employees; set and communicated performance expectations.
  • Implemented programs to achieve accountability and communication within store leadership.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales & Service Professional

Les Schwab Tires
04.2019 - 04.2021
  • Managed and facilitated inventory procedures, financial operations; managed daily, monthly and yearly store budgets.
  • Motivated and supported employees; encouraged teamwork, delegated authority, set and communicated performance expectations.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Installed & performed maintenance of tires and wheels; tested & installed batteries; used and performed maintenance of store equipment and tools; test drove customer vehicles; operated service vehicles to perform offsite and emergency road services.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Resolved customer conflicts to ensure positive and empowering outcomes.

Sales & Service Associate

Les Schwab Tires
01.2017 - 04.2019
  • Installed & performed maintenance of tires and wheels; tested & installed batteries; used and performed maintenance of store equipment and tools; test drove customer vehicles; operated service vehicles to perform offsite and emergency road services..
  • Promoted sales and built customer loyalty and retention by delivering excellent customer service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked inventory; developed and implemented policies and procedures for inventory management.
  • Trained new personnel regarding company operations, policies and services.

Sales & Administrative

Les Schwab Tires
01.2013 - 12.2016
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Streamlined daily reporting information entry for efficient record keeping purposes.

Education

Associate in Biblical Studies - Missions

Ethnos 360 Bible Institute
Jackson, MI
05-2011

Skills

  • Team collaboration
  • Critical thinker
  • Driver and employee communication
  • Service coordination
  • Route planning
  • Team collaboration
  • Work order management
  • Customer relationship management
  • Sales monitoring
  • Time management
  • Verbal and written communication

Timeline

Brokerage Dispatcher

Lee Bowe Company
04.2022 - Current

Assistant Manager

Les Schwab Tires
05.2021 - 03.2022

Sales & Service Professional

Les Schwab Tires
04.2019 - 04.2021

Sales & Service Associate

Les Schwab Tires
01.2017 - 04.2019

Sales & Administrative

Les Schwab Tires
01.2013 - 12.2016

Associate in Biblical Studies - Missions

Ethnos 360 Bible Institute

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