Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abigail Rice

East Fairfield,VT

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Adventure Concierge

RiverWalk Resort At Loon Mountain
05.2022 - Current
  • Welcomed guests and visitors when they first enter resort, helped guide visitors on where to go and what is open within resort.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Coordinating group blocks & transportation for wedding parties, business groups, and large family trips.
  • Helping guests plan their trips, finding activities in area, creating activities for guests and their families, as well as setting up special requests and amenities.
  • Worked with our marketing team on social media posts as well as replies to comments and questions on our pages.

Guest Services Associate

RiverWalk Resort At Loon Mountain
02.2022 - 05.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Gave information about area attractions and provided directions.

Summer Intern

AmeriCorps VISTA
06.2021 - 08.2021
  • Worked with children of varying age, interest, skill and developmental levels.
  • Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.

Customer Service Representative

Macys Department Store
12.2019 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Sales Associate

Kohls Department Store
09.2017 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Education

Bachelor of Science - Marketing

Plymouth State University
Plymouth, NH

Certificate - Hospitality & Tourism

Yellowbrick
Online
07.2023

Skills

  • Organization
  • Social Media Networking
  • Special Events Tickets
  • Sightseeing Tours
  • Recreational Advice
  • Guest Satisfaction
  • Guest Accommodations
  • Business Correspondence
  • Teamwork
  • Personable

Certification

  • First Aid/CPR Certified

Timeline

Adventure Concierge

RiverWalk Resort At Loon Mountain
05.2022 - Current

Guest Services Associate

RiverWalk Resort At Loon Mountain
02.2022 - 05.2022

Summer Intern

AmeriCorps VISTA
06.2021 - 08.2021

Customer Service Representative

Macys Department Store
12.2019 - 01.2020

Sales Associate

Kohls Department Store
09.2017 - 08.2019

Bachelor of Science - Marketing

Plymouth State University

Certificate - Hospitality & Tourism

Yellowbrick

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Abigail Rice