Abigail Rice
East Fairfield,VT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Adventure Concierge
RiverWalk Resort At Loon Mountain
Lincoln, NH
05.2022 - Current
- Welcomed guests and visitors when they first enter resort, helped guide visitors on where to go and what is open within resort.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Coordinating group blocks & transportation for wedding parties, business groups, and large family trips.
- Helping guests plan their trips, finding activities in area, creating activities for guests and their families, as well as setting up special requests and amenities.
- Worked with our marketing team on social media posts as well as replies to comments and questions on our pages.
Guest Services Associate
RiverWalk Resort At Loon Mountain
Lincoln, NH
02.2022 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Checked guests in out of hotel, made reservations and processed payments.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Gave information about area attractions and provided directions.
Summer Intern
AmeriCorps VISTA
Portland, ME
06.2021 - 08.2021
- Worked with children of varying age, interest, skill and developmental levels.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Customer Service Representative
Macys Department Store
Hanover, MA
12.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Sales Associate
Kohls Department Store
Pembroke, MA
09.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Bachelor of Science - Marketing
Plymouth State University
Plymouth, NHCertificate - Hospitality & Tourism
Yellowbrick
Online07.2023
Skills
- Organization
- Social Media Networking
- Special Events Tickets
- Sightseeing Tours
- Recreational Advice
- Guest Satisfaction
- Guest Accommodations
- Business Correspondence
- Teamwork
- Personable
Certification
- First Aid/CPR Certified
Timeline
Adventure Concierge
RiverWalk Resort At Loon Mountain
05.2022 - Current
Guest Services Associate
RiverWalk Resort At Loon Mountain
02.2022 - 05.2022
Summer Intern
AmeriCorps VISTA
06.2021 - 08.2021
Customer Service Representative
Macys Department Store
12.2019 - 01.2020
Sales Associate
Kohls Department Store
09.2017 - 08.2019
Bachelor of Science - Marketing
Plymouth State University
Certificate - Hospitality & Tourism
Yellowbrick