Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Ricklefsen

Richmond,TX

Summary

Dynamic professional with a proven track record at Lamar Consolidated Independent School District, excelling in educational assistance and customer service. Expert in employing educational technology and organizational skills to foster learning and improve customer satisfaction. Achieved significant enhancements in student inquiry skills and service response times, demonstrating exceptional ability to translate complex concepts and motivate teams.

Overview

3
3
years of professional experience

Work History

Innovative Paraprofessional

Lamar Consolidated Independent School District
Richmond, TX
07.2024 - Current
  • Monitored safety practices and cleaning procedures in lab to minimize sample compromise.
  • Encouraged a culture of respect, curiosity, and enthusiasm for learning within the classroom.
  • Explained difficult scientific concepts in simple terms for student comprehension.
  • Guided students in the development of their scientific inquiry skills.

Advanced Customer Service Representative

Crate and Barrel
Richmond, TX
08.2021 - 02.2024
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Directed strategic and brand-appropriate marketing initiatives to improve product presentation and maximize sales.
  • Tracked performance metrics related to customer satisfaction levels and response times.

Education

Bachelor of Science - Criminal Justice

University of Houston-Victoria
Victoria, TX
12-2023

Skills

  • Reading support
  • Social support
  • Educational assistance
  • Classroom support
  • Educational technology usage
  • Organization and prioritization
  • Technology-based strategies
  • Documentation

Timeline

Innovative Paraprofessional

Lamar Consolidated Independent School District
07.2024 - Current

Advanced Customer Service Representative

Crate and Barrel
08.2021 - 02.2024

Bachelor of Science - Criminal Justice

University of Houston-Victoria
Abigail Ricklefsen