Abigail Rico
El Paso,TX
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
PASS Tutor
Ysleta Independent School District
10.2023 - Current
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
Server/Bartender
Las Palmas Mexican Restaurant
06.2023 - 10.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
To-Go Server
Las Palmas Mexican Restaurant
08.2022 - 05.2023
- Demonstrated excellent communication skills when interfacing with customers over phone or in-person, resulting in positive feedback and repeat business.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Managed over 50 calls per night while also engaging in hwlping co-workers by running out food, taking drink orders etc. during peak hours.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Education
Bachelor of Science - Biomedical Sciences
The University of Texas At El Paso
El Paso, TX05.2027
Skills
- Safe Food Handling
- Order Management
- Guest Engagement
- Food Sales and Promotion
- Menu Memorization
- Cash Register Operation
- Engaging Personality
- Learning Techniques
- Confidence Building
Certification
Food Handlers License - (2022-2024)
TABC License - (2023-2025)
Timeline
PASS Tutor
Ysleta Independent School District
10.2023 - Current
Server/Bartender
Las Palmas Mexican Restaurant
06.2023 - 10.2023
To-Go Server
Las Palmas Mexican Restaurant
08.2022 - 05.2023
Bachelor of Science - Biomedical Sciences
The University of Texas At El Paso