Abigail Romero
Oklahoma City,OK
Summary
Passionate and dedicated esthetician with a strong foundation in skincare treatments and client consultations. Provides personalized services that consistently enhance client satisfaction and foster loyalty. Proficient in performing advanced facial techniques and maintaining an organized and hygienic workspace. Adept at understanding and resolving issues, promoting products, and cultivating strong customer loyalty. Motivated to surpass expectations and contribute expertise to the success of the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Esthetician
Self-employeed
12.2023 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset.
Ticket Resolution
Thunder Basketball
09.2022 - Current
- Streamlined help desk processes for faster ticket resolution times.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Reduced ticket resolution time by implementing best practices in problem-solving and communication techniques.
- Streamlined ticket resolution process, increasing productivity and reducing average response time.
Cerologist
Waxing the City
03.2023 - 11.2023
- Played an active role in promoting salon services and specials through social media channels, increasing visibility and attracting new clients.
- Showcased versatility by performing both facial and body waxing services, accommodating various client requests.
- Collaborated with colleagues for continuous improvement in waxing techniques and best practices.
- Assisted in training new cerologists, sharing knowledge of techniques and salon protocols for consistent service delivery.
- Maintained a clean and hygienic work environment, adhering to safety and sanitation guidelines.
- Increased customer loyalty through exceptional customer service and follow-up care recommendations.
Ticket Support/ Technical Support
Sprint
04.2019 - 06.2020
- Collaborated with others to discuss new tower diagnosis opportunities
- Earned reputation for hard work and excellent customer service
- Recognized by management for providing exceptional customer service
- Helped users via telephone to diagnose and triage problems
- Provided troubleshooting for devices and cell phone towers.
Travel Agent
Connexions Loyalty Inc
12.2017 - 08.2018
- Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
Education
Licensed Esthetician -
Central Oklahoma College
Oklahoma City, OK01.2022
High school diploma -
Verdigris High School
Claremore, OK05.2014
Skills
- Issue resolution
- Multitasking
- Task prioritization
- Microsoft Word
- Time management
- Recordkeeping
- Social perceptiveness
- Planning
- Customized skincare plans
- Extractions and pore cleansing
- Skincare product knowledge
- High-frequency machine use
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Microdermabrasion Certificate - Professional Beauty Association or equivalent institutions.
- Chemical Peel Certification - Aesthetic Science Institute or similar accrediting bodies.
- Licensed Esthetician- Oklahoma Board of Cosmetology.
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Advanced Waxing Techniques Certificate – Specialty waxing education providers.
Timeline
Esthetician
Self-employeed
12.2023 - Current
Cerologist
Waxing the City
03.2023 - 11.2023
Ticket Resolution
Thunder Basketball
09.2022 - Current
Ticket Support/ Technical Support
Sprint
04.2019 - 06.2020
Travel Agent
Connexions Loyalty Inc
12.2017 - 08.2018
High school diploma -
Verdigris High School
Licensed Esthetician -
Central Oklahoma College