Summary
Overview
Work History
Education
Skills
Cover Letter
Certification
Timeline
Generic

Abigail Rivera

San Francisco,CA

Summary

Friendly and reliable offering unmatched client service and workplace focus. Excellent multi-tasking aptitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.Take on added responsibilities to meet team goals. Proven Community Health Worker with a record of enhancing patient quality of life through effective connection to client services at the Homeless Prenatal Program. Skilled in cultural competency and motivational interviewing, I have significantly increased community health awareness. Knowledge of HIPAA guidelines, fostering trust and improving access to healthcare for underprivileged populations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Community Health Worker

Homeless Prenatal Program
01.2024 - Current
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Promoted access to healthcare services for underprivileged populations through community outreach efforts.
  • Facilitated group sessions on various health topics, empowering participants with knowledge and tools for healthier living.
  • Explained required eligibility applications to patients and helped complete applications for services.

Cashier

Mendocino Farms
08.2021 - 04.2022
  • Greeted customers entering the store and responded promptly to customer needs
  • Stocked, tagged and displayed merchandise as required
  • Answered questions about store policies and addressed customer concerns
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs

Line Cook

SUBWAYRestaurants
08.2017 - 12.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Kept kitchen clean and organized by performing daily maintenance tasks
  • Followed health, safety and sanitation guidelines while preparing and serving food
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
  • Trained new kitchen staff on food safety, preparation and cooking techniques

Catering Coordinator

Zynga
02.2011 - 08.2011
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals
  • Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Implemented effective inventory control systems to reduce food spoilage and waste
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines

Education

Community Health Worker Certification - Community Health Worker

City College of San Francisco
San Francisco, CA
05-2025

High School Diploma - Bilingual

5 Keys Charter School
San Francisco, CA
06.2024

Skills

  • Conflict Mediation
  • Adaptive and Creative
  • Punctual
  • Willingness to learn
  • HIPAA Guidelines
  • Cultural Competency
  • Substance Abuse Prevention
  • Resource advocacy
  • CPR and First Aid
  • Risk Prevention Education
  • Health Fair Participation
  • Mental health awareness
  • Motivational Interviewing

Cover Letter

Abigail Rivera (She/Her)

San Francisco, CA 94103

abbysrivera.415.1992@gmail.com

October 2024


Dear Hiring Manager,

I am writing to express my interest in the Community Health Worker position at Homeless Prenatal Program. After reviewing the job description and exploring your organization’s mission, I am excited to see how my qualifications and personal strengths align with your needs.

As an experienced Community Health Worker, I have developed a comprehensive set of skills that I believe would be valuable in this role. My advocacy and outreach experience has provided me with a strong foundation for supporting targeted communities. I pride myself on being people-centric and compassionate, which has helped me build effective team dynamics and foster positive relationships.

In my previous roles, I have excelled as an engaging communicator and a liaison between diverse communities. My ability to cultivate strong professional relationships has consistently proven to be a beneficial asset throughout my career. I am eager to bring my leadership skills and commitment to community health to your team.

Please find my resume enclosed for a more detailed overview of my work history and accomplishments. I would greatly appreciate the opportunity to interview at your earliest convenience to discuss how my background and enthusiasm align with the Community Health Worker role at Homeless Prenatal.

Thank you for considering my application. I look forward to the possibility of contributing to your important work.

Sincerely,
Abigail Rivera

Certification

  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jul 2024Issued Jul 2024Exploring A Prevention MindsetExploring A Prevention Mindset
  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jul 2024Issued Jul 2024Strategies for Addressing Compassion Fatigue and Secondary Traumatic StressStrategies for Addressing Compassion Fatigue and Secondary Traumatic StressSkills: Compassion Fatigue · Traumatic StressSkills: Compassion Fatigue · Traumatic Stress
  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jul 2024Issued Jul 2024Trauma, Parenting, And Challenging Behaviors (Adolescent)Trauma, Parenting, And Challenging Behaviors (Adolescent)Skills: Psycoeducation · Collaborating with Caregivers · Youth DevelopmentSkills: Psycoeducation · Collaborating with Caregivers · Youth Development
  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jul 2024Issued Jul 2024Trauma, Parenting, And Challenging Behaviors (School-Age)Trauma, Parenting, And Challenging Behaviors (School-Age)Skills: Trauma Informed Care · Parenting Skills TrainingSkills: Trauma Informed Care · Parenting Skills Training
  • American Red CrossAmerican Red CrossIssued May 2024Issued May 2024Adult and Pediatric First Aid/CPR/AEDAdult and Pediatric First Aid/CPR/AEDSkills: First AidSkills: First Aid
  • Mandated Reporter TrainingMandated Reporter TrainingIssued Jan 2024Issued Jan 2024Child Abuse & NeglectChild Abuse & Neglect
  • National Harm Reduction CoalitionNational Harm Reduction CoalitionIssued Jan 2024Issued Jan 2024Engaging People Who Use Drugs Engaging People Who Use Drugs
  • National Harm Reduction CoalitionNational Harm Reduction CoalitionIssued Jan 2024Issued Jan 2024Foundations of Harm ReductionFoundations of Harm Reduction
  • National Harm Reduction CoalitionNational Harm Reduction CoalitionIssued Jan 2024Issued Jan 2024Overdose Prevention And ResponseOverdose Prevention And Response
  • City and County of San FranciscoCity and County of San FranciscoIssued Jan 2024Issued Jan 2024SFDPH CBO Annual Compliance and Privacy TrainingSFDPH CBO Annual Compliance and Privacy Training
  • California Civil Rights DepartmentCalifornia Civil Rights DepartmentIssued Jan 2024Issued Jan 2024Sexual Harasment and Abusive Conduct Prevention Training Sexual Harasment and Abusive Conduct Prevention Training
  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jan 2024Understanding Compassion Fatigue And Secondary TraumaUnderstanding Compassion Fatigue And Secondary Trauma

Timeline

Community Health Worker

Homeless Prenatal Program
01.2024 - Current

Cashier

Mendocino Farms
08.2021 - 04.2022

Line Cook

SUBWAYRestaurants
08.2017 - 12.2018

Catering Coordinator

Zynga
02.2011 - 08.2011
  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jul 2024Issued Jul 2024Exploring A Prevention MindsetExploring A Prevention Mindset
  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jul 2024Issued Jul 2024Strategies for Addressing Compassion Fatigue and Secondary Traumatic StressStrategies for Addressing Compassion Fatigue and Secondary Traumatic StressSkills: Compassion Fatigue · Traumatic StressSkills: Compassion Fatigue · Traumatic Stress
  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jul 2024Issued Jul 2024Trauma, Parenting, And Challenging Behaviors (Adolescent)Trauma, Parenting, And Challenging Behaviors (Adolescent)Skills: Psycoeducation · Collaborating with Caregivers · Youth DevelopmentSkills: Psycoeducation · Collaborating with Caregivers · Youth Development
  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jul 2024Issued Jul 2024Trauma, Parenting, And Challenging Behaviors (School-Age)Trauma, Parenting, And Challenging Behaviors (School-Age)Skills: Trauma Informed Care · Parenting Skills TrainingSkills: Trauma Informed Care · Parenting Skills Training
  • American Red CrossAmerican Red CrossIssued May 2024Issued May 2024Adult and Pediatric First Aid/CPR/AEDAdult and Pediatric First Aid/CPR/AEDSkills: First AidSkills: First Aid
  • Mandated Reporter TrainingMandated Reporter TrainingIssued Jan 2024Issued Jan 2024Child Abuse & NeglectChild Abuse & Neglect
  • National Harm Reduction CoalitionNational Harm Reduction CoalitionIssued Jan 2024Issued Jan 2024Engaging People Who Use Drugs Engaging People Who Use Drugs
  • National Harm Reduction CoalitionNational Harm Reduction CoalitionIssued Jan 2024Issued Jan 2024Foundations of Harm ReductionFoundations of Harm Reduction
  • National Harm Reduction CoalitionNational Harm Reduction CoalitionIssued Jan 2024Issued Jan 2024Overdose Prevention And ResponseOverdose Prevention And Response
  • City and County of San FranciscoCity and County of San FranciscoIssued Jan 2024Issued Jan 2024SFDPH CBO Annual Compliance and Privacy TrainingSFDPH CBO Annual Compliance and Privacy Training
  • California Civil Rights DepartmentCalifornia Civil Rights DepartmentIssued Jan 2024Issued Jan 2024Sexual Harasment and Abusive Conduct Prevention Training Sexual Harasment and Abusive Conduct Prevention Training
  • California Training Institute (CalTrin)California Training Institute (CalTrin)Issued Jan 2024Understanding Compassion Fatigue And Secondary TraumaUnderstanding Compassion Fatigue And Secondary Trauma

Community Health Worker Certification - Community Health Worker

City College of San Francisco

High School Diploma - Bilingual

5 Keys Charter School

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Abigail Rivera