Abigail Rivers
Melbourne,FL
Summary
Accomplished Assistant Manager with a proven track record at Tropical Smoothie Cafe, adept in business administration and customer relations. Excelled in optimizing profitability, enhancing customer loyalty, and leading teams to exceed performance goals. Skilled in MS Office, with a talent for recruiting and mentoring staff to foster a positive work environment and drive success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tropical Smoothie Cafe
08.2023 - 09.2024
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Coldstone Creamery
05.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA05-2026
Skills
- Business Administration
- Computer Skills
- MS Office
- Excel
- PowerPoint
- Marketing knowledge
- Customer Relations
- Team Motivation
- Staff Development
- Sales Growth
- Product and service knowledge
- Recruiting and interviewing
- Orientation and training
- Staff Training and Development
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Assistant Manager
Tropical Smoothie Cafe
08.2023 - 09.2024
Assistant Manager
Coldstone Creamery
05.2020 - 10.2022
Bachelor of Science - Business Administration
Liberty University