Abigail Robertson
Springfield,Ohio
Summary
Emerging Nursing Professional with devotion to patients and an eagerness to provide care. Skilled in empathy, teamwork and communication, as well as a fast paced learner who can adapt to any setting. Actively seeking work within healthcare facilities to refine medical practice, patient care, and collaborate with medical professionals. Reliable and ready to take on challenges using critical thinking to succeed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cook Manager
JoJo's Concession
Springfield, USA
01.2018 - Current
- Manage all food quality going out to customers for safety
- Hired and trained food service staff on policies and procedures of company
- Fulfilling any roles that need help with or have an absent team member
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Supported cleanliness by maintaining tidy and organized work area
- Organized pest control, trash removal and equipment maintenance
Customer Service Representative
Perkins & Associates- American Family Insurance
Urbana, USA
06.2022 - 09.2022
- Informed customers of promotions and special offers to increase sales
- Collaborated across departments to resolve customer-related issues
- Met personal, team and company goals in customer service environment
- Enhanced customer satisfaction with fast, knowledgeable service
- Managed customer calls efficiently in fast-paced call center environment
- Documented, researched and resolved customer service issues
Education
Bachelor of Science (B.S.) - Nursing
Wright State University
Dayton, Ohio08.2026
Skills
- Empathetic
- Communication
- Leadership
- Efficient Listener
- Critical thinking
- Adaptive
- Time management
- Hard working
- Patient and self care
Community Service
- Oversaw Blood Drives
- Tutoring in Spanish
- Coordinating cheer routines
- Cooked food for Salvation Army
- Donated necessities to groups
Languages
English, Spanish
Certification
- BLS CPR
Timeline
Customer Service Representative
Perkins & Associates- American Family Insurance
06.2022 - 09.2022
Cook Manager
JoJo's Concession
01.2018 - Current
- BLS CPR
Bachelor of Science (B.S.) - Nursing
Wright State University
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