Abigail Robinson
Ruskin,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in guest relations, accounting, and counseling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
19
19
years of professional experience
Work History
Guest Services
HHM Hotels - Embassy Suites
Tampa, FL
01.2022 - Current
- Assisting with face to face guest related issues on property and responding to inquiries regarding services throughout the duration of their stay
- Performs the audit balances and prepares all works for audit in an orderly fashion
- Scheduled reservation requests and maintained accurate records of bookings
- Prepare daily deposit and cash handling/accounting
- Perform refund, exchange, and layaway transactions
- Perform all Guest Services transactions in an efficient manner to promote prompt, courteous service
- Work closely with housekeeping and engineering staff to ensure room inventory and availability align across systems
- Monitor reports for high balances, credit card transactions, and cash guest list and resolve accordingly
- Provides organizational assistance for banquets and event planning.
Owner
Child Care Provider
Tampa, FL
01.2014 - 01.2022
- Resolved all client issues with accounts receivable and accounts payable for weekly and monthly accounts
- Developed educational course plans to meet academic, intellectual, and social needs of children
- Created meal plans to meet balanced dietary needs
- Implemented early childhood behavioral and developmental techniques
- Used MS Excel for weekly bookkeeping and forecasting/planning budgets
- Developed positive relationships with parents and children to build trust and confidence
Student Finance Advisor, Student Counseling, VA Liaison
Career Education Corporation
Tampa, FL
01.2008 - 01.2014
- Colleges Employed: International Academy of Design & Technology Online, International Academy of Design & Technology Ground Campus, Sanford Brown Ground Campus
- Performed duties for students across three campuses
- Completed processing for compliance and verification as mandated by the Department of Education
- Point of contact for active duty and veteran military student population
- Financial planning for active duty and veteran members, as well as their families in accordance with Title IV requirements
- Assisted with academic scheduling and responsible for financial counseling for students
- Assisted with business operations including budgeting, reporting, and analysis
- Audited financial files for graduating students to ensure balances were paid in full
- Implemented a training module, transitioning into role as a mentor manager
- Developed individual counseling plans for students with academic, social, and emotional concerns
Loan Servicing
HSBC
Tampa, FL
01.2008 - 12.2008
- Provided assistance for borrowers' mortgage servicing and refinancing
- Evaluated client applications to identify eligible programs for past due balances or hardship needs
- Maintained up-to-date knowledge of industry regulations impacting loan servicing operations
- Monitored loan servicing activities such as principal payments, interest payments and other fees associated with each loan.
- Assisted in resolving customer complaints related to loans or loan servicing issues
Loan Servicing Specialist
Nelnet Student Loan Services
Indianapolis, IN
01.2006 - 12.2007
- Assisted borrowers servicing and finding solutions with student loans while providing excellent customer service and accuracy
- Informed customers about loan types and consolidations as well as options for repayment, forbearance, and deferment
- Received and posted payments to loan accounts
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
Education
Bachelor of Science - Applied Psychology
Indiana State University
Terre HauteSkills
- Computer Proficient
- Certified in CPR and First Aid
- Time Management
- Strategic Thinking
- Event Planning
- Cash Handling
- Articulate Communicator
- Troubleshooting
- Accounting
- Proactive Initiator
- Multitasking
- Detail Oriented
- Career services
- VIP services
- Bookkeeping
- Guest Safety Expertise
Timeline
Guest Services
HHM Hotels - Embassy Suites
01.2022 - Current
Owner
Child Care Provider
01.2014 - 01.2022
Student Finance Advisor, Student Counseling, VA Liaison
Career Education Corporation
01.2008 - 01.2014
Loan Servicing
HSBC
01.2008 - 12.2008
Loan Servicing Specialist
Nelnet Student Loan Services
01.2006 - 12.2007
Bachelor of Science - Applied Psychology
Indiana State University
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