Summary
Overview
Work History
References
Timeline
Generic

Abigail Rocha Alvarado

San Antonio,TX

Summary

  • Bilingual (Spanish and English) with a strong background in banking, risk management, and financial advising.
  • Skilled in financial data analysis, report preparation, and regulatory compliance.
  • Proven ability to handle and reconcile large amounts of cash with accuracy and security.
  • Experienced in loan structuring, credit evaluation, and fraud detection.
  • Leadership experience in managing, supervising, and training teams to exceed performance goals.
  • Highly organized and detail-oriented, able to manage multiple priorities under tight deadlines.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Publisher), CRM platforms, and collaboration tools (Teams, Zoom).
  • Successful in both remote and hybrid work environments with strong communication skills

Overview

9
9
years of professional experience

Work History

Financial Advisor

Truist
San Antonio, Texas
10.2023 - Current
  • Analyzed client financial data, including income, debt-to-income ratios, and loan structures, to provide tailored financial strategies.
  • Prepared and reviewed reports for loan approvals, credit risk, and account performance, ensuring compliance with regulatory standards.
  • Partnered with underwriters and branch management to assess creditworthiness, evaluate loan terms, and recommend optimal financing solutions.
  • Conducted financial needs assessments for individuals and businesses, aligning products with long-term financial goals.
  • Monitored client accounts to identify trends, risks, and opportunities for refinancing, consolidation, or portfolio growth.
  • Delivered data-driven recommendations on lending, investments, and credit solutions, improving client retention and satisfaction.
  • Ensured accuracy and confidentiality in handling sensitive client financial information and compliance documentation.
  • Collaborated with branch leadership to achieve growth targets, streamline account opening processes, and improve operational efficiency.

Fraud Specialist (Remote)

JPMorgan Chase
San Antonio, TX
09.2022 - 10.2023
  • Conducted in-depth reviews of flagged transactions and financial reports to identify patterns, anomalies, and potential fraudulent activity.
  • Analyzed account behavior and transaction trends to detect risks, prevent losses, and provide actionable insights to leadership.
  • Compiled detailed investigation reports, documenting findings, evidence, and recommendations for compliance and risk teams.
  • Utilized multiple financial systems and data tools to research account activity, verify customer information, and resolve discrepancies.
  • Applied quantitative analysis and critical thinking to connect underlying account associations and uncover undetected fraud schemes.
  • Partnered with internal teams and external stakeholders to escalate cases, ensure regulatory compliance, and recommend process improvements.
  • Consistently exceeded benchmarks for accuracy, efficiency, and case resolution while maintaining strict attention to detail.
  • Developed strong client communication skills by explaining complex issues clearly and providing resolution strategies.

Financial Advisor

American Bank
San Antonio, TX
02.2020 - 09.2022
  • Built and expanded long-term client relationships by conducting regular follow-ups, financial reviews, and needs-based recommendations.
  • Partnered with loan officers, mortgage specialists, and senior advisors to deliver comprehensive financial solutions.
  • Serviced accounts (personal, business, and lending products) while matching clients to the most appropriate financial services.
  • Assisted clients with consumer loans, mortgage inquiries, credit cards, and cash management products, ensuring compliance and accuracy in all transactions.
  • Conducted client onboarding, account maintenance, and financial assessments to uncover opportunities for cross-selling and portfolio growth.
  • Promoted and sold a full range of retail and investment products, consistently exceeding branch sales and referral goals.
  • Supported commercial lenders with loan servicing and client relationship management for business accounts.
  • Identified and mitigated potential fraud through verification processes, client education, and adherence to bank security protocols.
  • Served as Lending Champion and eBranch Champion, documenting client financial information, managing applications, and leading digital banking adoption.
  • Provided exceptional service by handling client inquiries in person, by phone, and via client services call queue, ensuring timely and accurate resolution.
  • Proficient in Microsoft Word, Excel, PowerPoint, Publisher, SharePoint, CRM, and Microsoft Teams.

Assistant Branch Manager

First National Bank Of Texas
Floresville, TX
09.2016 - 02.2020
  • Opened and established new business and consumer accounts, including checking, savings, and lines of credit, while ensuring compliance with banking regulations.
  • Supervised and coached branch staff, providing training on sales, operations, and customer service, and contributed to performance assessments.
  • Oversaw daily operations, including vault management, balancing, cash orders from the Federal Reserve, and risk/compliance procedures.
  • Delivered high-quality client service by resolving issues promptly and building strong relationships through tailored financial recommendations.
  • Developed and executed strategies to achieve sales goals, supported marketing initiatives, and monitored staff productivity to maximize branch performance.
  • Interviewed and onboarded new employees to build a strong, service-oriented team.

References

Tony, Team Leader

  • Chase Bank
  • 210-771-1197

Julie Welch, Manager

  • American Bank
  • (361) 945-7221

Savannah Salas,  Branch Manager

  • First National Bank
  • (830) 477-8997

Rebeka Rojas, Assistant Branch Manager

  • First National Bank,
  • (830) 581-1232

Samantha Casares, Branch Supervisor

  • First National Bank,
  • (512) 787-8930

Timeline

Financial Advisor

Truist
10.2023 - Current

Fraud Specialist (Remote)

JPMorgan Chase
09.2022 - 10.2023

Financial Advisor

American Bank
02.2020 - 09.2022

Assistant Branch Manager

First National Bank Of Texas
09.2016 - 02.2020

Similar Profiles

CREATE PROFILE
Abigail Rocha Alvarado