ABIGAIL RODGERS
Chattanooga,TN
Summary
Medical Assistant with recent NHA CCMA Certification, comprehensive training in clinical procedures such as blood draws, EKGs, and physical exams for both adults and children. Demonstrates strong customer service, multitasking, and team collaboration skills, honed through previous roles in fast-paced environments. Eager to apply these abilities in a healthcare setting, enhancing patient care and operational efficiency. I also have obtained my ABC license from my previous serving job.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Erlanger East Hospital
02.2025 - Current
- Administered patient care, including vital signs monitoring and preparation for examinations.
- Assisted in the management of patient records using electronic health record (EHR) systems.
- Coordinated appointments and follow-up visits to ensure continuity of care.
- Educated patients on treatment plans, medications, and preventive care practices.
- Implemented quality assurance measures to maintain high standards of patient care and safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Executed preparation of sterilization trays for minor surgeries, enhancing operational efficiency and patient safety.o
Server
Aubrey’s
08.2024 - 02.2025
- Provide excellent guest service, enhancing dining experience and satisfaction.
- Efficiently manage orders, ensuring timely delivery and smooth operations.
- Boost average check value through strategic upselling of menu items.
- Maintain composure during busy periods, ensuring consistent service quality.
- Collaborate with kitchen staff to guarantee prompt food service.
Server
Aubrey’s
08.2024 - 02.2025
- Provide excellent guest service, enhancing dining experience and satisfaction.
- Efficiently manage orders, ensuring timely delivery and smooth operations.
- Boost average check value through strategic upselling of menu items.
- Maintain composure during busy periods, ensuring consistent service quality.
- Collaborate with kitchen staff to guarantee prompt food service.
Host
Sidetrack
01.2024 - 08.2024
- Greeted guests, managed reservations, ensured efficient dining flow.
- Reduced wait times by optimizing seating, boosting table turnover.
- Implemented feedback system, enhancing customer satisfaction.
- Trained new hosts, fostering a collaborative team environment.
Host
Sidetrack
01.2024 - 08.2024
- Greeted guests, managed reservations, ensured efficient dining flow.
- Reduced wait times by optimizing seating, boosting table turnover.
- Implemented feedback system, enhancing customer satisfaction.
- Trained new hosts, fostering a collaborative team environment.
Barista
Dunkin
03.2023 - 10.2023
- Prepared beverages with precision, ensuring customer satisfaction and efficient service.
- Collaborated with team to handle high-volume periods, enhancing operational flow.
- Adhered to recipes and quality standards, maintaining consistent product quality.
- Handled cash and inventory accurately, supporting financial integrity.
- Trained new staff in beverage preparation, fostering team development.
Barista
Dunkin
03.2023 - 10.2023
- Prepared beverages with precision, ensuring customer satisfaction and efficient service.
- Collaborated with team to handle high-volume periods, enhancing operational flow.
- Adhered to recipes and quality standards, maintaining consistent product quality.
- Handled cash and inventory accurately, supporting financial integrity.
- Trained new staff in beverage preparation, fostering team development.
Server
Formosa Restaurant
04.2016 - 04.2021
- Collaborated with kitchen staff to expedite food delivery, enhancing team efficiency.
- Trained new servers, improving service quality and operational effectiveness.
- Ensured guest safety by meticulously managing dietary restrictions and allergies.
- Processed payments accurately, maintaining precise cash handling.
- Applied upselling techniques, significantly boosting average check value.
Server
Formosa Restaurant
04.2016 - 04.2021
- Collaborated with kitchen staff to expedite food delivery, enhancing team efficiency.
- Trained new servers, improving service quality and operational effectiveness.
- Ensured guest safety by meticulously managing dietary restrictions and allergies.
- Processed payments accurately, maintaining precise cash handling.
- Applied upselling techniques, significantly boosting average check value.
Education
NHA Clinical Medical Assisting Certification - undefined
UTC Center for Professional Education
Chattanooga12.2024
Skills
- Customer Service
- Multitasking
- Team Collaboration
- Time Management
- Conflict Resolution
- Patient Care
- Quality Assurance
- Clinical Documentation
- Electronic Health Records
- Health Education
- EKG Monitoring
- Physical Exams
- Vital Signs
- Patient Scheduling
- Healthcare Policies
- Blood Draws
- Healthcare Administration
- Medical Terminology
- Compassionate Care
Timeline
Certified Medical Assistant
Erlanger East Hospital
02.2025 - Current
Server
Aubrey’s
08.2024 - 02.2025
Server
Aubrey’s
08.2024 - 02.2025
Host
Sidetrack
01.2024 - 08.2024
Host
Sidetrack
01.2024 - 08.2024
Barista
Dunkin
03.2023 - 10.2023
Barista
Dunkin
03.2023 - 10.2023
Server
Formosa Restaurant
04.2016 - 04.2021
Server
Formosa Restaurant
04.2016 - 04.2021
NHA Clinical Medical Assisting Certification - undefined
UTC Center for Professional Education