Abigail Rodgers
Buena Vista,COLORADO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Jans Restaurant
03.2020 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Restaurant Waiter
Flatirons Restaurant
03.2019 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Customer Service Representative
Sportsman's Warehouse
01.2019 - 01.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Restaurant Waiter
Jans Restaurant
05.2017 - 01.2019
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Associate of Arts - General Studies
Colorado Mountain College
Buena Vista, CO05.2022
Skills
- Product and Service Knowledge
- Money Handling
- Task Delegation
- Operations Management
- Service Quality
- Positive attitude
- Active listening
- Attention to detail
- Memory retention
- Time management
- Reliability
- Customer service
Timeline
Assistant Manager
Jans Restaurant
03.2020 - Current
Restaurant Waiter
Flatirons Restaurant
03.2019 - 03.2020
Customer Service Representative
Sportsman's Warehouse
01.2019 - 01.2020
Restaurant Waiter
Jans Restaurant
05.2017 - 01.2019
Associate of Arts - General Studies
Colorado Mountain College
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