Abigail Rodriguez
Fort Worth,TX
Summary
Reliable individual with skills and experience as Laboratory Support Specialist eager to start the career path into patient care. Smart and committed to job well done and offering exceptional drive.
Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience as a support specialist comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lab Support Specialist
Carter BloodCare
07.2020 - Current
- Coordinated and managed laboratory projects and experiments.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Provided support and guidance to junior lab staff.
- Trained and supervised junior technicians in laboratory protocols.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Monitored and documented safety standards to verify compliance.
- Troubleshot and resolved equipment and process issues.
- Recorded and analyzed data to produce reports of results.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
Team Leader Manager
Q Car Wash
05.2019 - 05.2020
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Analyzed sales figures and identified areas for improvement.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted performance reviews and provided staff with feedback and guidance.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
Education
Associate of Science - Emergency Medical Services
Tarrant County College District
Fort Worth, TX12.2023
High School Diploma -
Arlington Heights High School
Fort Worth, TX06.2018
Skills
- Sample Preparation
- Laboratory techniques
- Instrument Calibration
- Chemical Handling
- Biohazard Disposal
- Quality Control
- Inventory Oversight
- Specimen Processing
- Equipment Calibration
- Chart development
- Report Preparation
- Specimen Preparation
- Active Listening
- Reliability
- Interpersonal Skills
- Written Communication
- Time Management
- Multitasking Abilities
- Team Collaboration
- Problem-solving aptitude
- Attention to Detail
- Analytical Skills
- Professionalism
- Interpersonal and written communication
- Medical Laboratory Procedures
- Task Prioritization
- Continuous Improvement
- Problem-Solving
- Adaptability and Flexibility
- Team building
- Excellent Communication
- Lab result interpretation
- Self Motivation
- Organizational Skills
- Data Collection
- Information Security
- Data Entry
- Paperwork Processing
- Customer Service
- Professional telephone demeanor
- Conflict Mediation
- Stock management
- Filing
- Documentation
- Proofreading
- Microsoft Outlook
Certification
- Certified EMT
- Licensed nationally and with the state of Texas as an EMT-B
- CPR , AED , & First aid certified with the American Heart Association.
Timeline
Lab Support Specialist
Carter BloodCare
07.2020 - Current
Team Leader Manager
Q Car Wash
05.2019 - 05.2020
Associate of Science - Emergency Medical Services
Tarrant County College District
High School Diploma -
Arlington Heights High School