Abigail Rodriguez
Indio,CA
Summary
Accomplished Customer Experience Lead at Victoria’s Secret, adept in strategic thinking and team management. Excelled in elevating customer satisfaction and retention by innovating service solutions and fostering a culture of genuine connections. Achieved significant sales growth through data-driven decision-making and multichannel integration, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Customer Experience Lead
Victoria’s secret
11.2015 - Current
- Lead myself and team living through company values using modules and learning path’s. Motivate my associates to deliver results making sure I stay in motion, observe and celebrate my team reach daily sales goals.
- Look at previous store sales daily to last year making sure we challenge team by increasing sales percentages and help team reach district/regional goals.
- Consistently managing complex escalations, leading to swifter problem resolutions and greater client/associate satisfaction scores. Maintain the ability to make confident decisions for a team, provide feedback and receive feedback to grow.
- Developed innovative solutions to address emerging customer needs, resulting in higher retention rates & getting our customer to come back and shop with us sooner.
- Championed a company-wide culture shift towards customer connections, fostering an environment where every employee prioritized urgency to our customers all around making genuine connections.
- Managed multiple projects simultaneously, delivering on-time completions while exceeding client expectations at every turn.
- Optimized workflows through the implementation of automation tools, increasing productivity while enhancing the overall customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces as well as delegating tasks to maintain a clean and happy store.
- Kept up with a fast paced environment, as well as being able to adapt to constant changes such as reassigning assignments, redesigning displays or resolving conflicts for the team.
- Process shipment to maintain product availability for sales room while keeping our stockroom organized for flow of merchandise.
- Process Buy online and pick up in store orders with in store inventory for customer satisfaction of time.
Barista
Starbucks
09.2017 - 09.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
College of The Desert
Palm Desert, CASkills
- Strategic Thinking
- Team Management
- Data-driven decision-making
- Multichannel Integration
- Trend Monitoring
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Understanding Customer Needs
- Teamwork skills
- Relationship Building
Timeline
Barista
Starbucks
09.2017 - 09.2020
Customer Experience Lead
Victoria’s secret
11.2015 - Current
College of The Desert