Abigail Rodriguez
Fort Worth
Summary
Hardworking Team Crew Associate knowledgeable about restaurant operations, food preparation and customer service. Offering 8 years' experience working in various restaurants and other organizations requiring customer service skills.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lab Support Specialist
Carter BloodCare
07.2020 - 11.2024
- Coordinated with other support specialists to ensure seamless day-to-day operations, fostering a collaborative and productive work environment for all.
- Implemented quality control measures, resulting in fewer errors and higher-quality data output.
- Played an instrumental role in preparing labs for audits, consistently achieving high compliance ratings.
- Provided comprehensive training for new staff members, promoting best practices and increasing overall lab competency.
- Consistently met deadlines for analysis completion, contributing to timely project progression.
- Developed strong relationships with vendors to ensure timely delivery of essential supplies at competitive prices.
- Improved safety protocols, reducing workplace accidents and ensuring a secure environment.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Analyzed results using analytical software and created reports.
- Provided support and guidance to junior lab staff.
Shift Leader
Q Car Wash
04.2019 - 07.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Reduced discrepancies in cash handling by implementing strict cash management procedures.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Barista
Starbucks
10.2018 - 02.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Kitchen Lead
Riskys Bar-B-Q
11.2016 - 07.2018
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Managed daily kitchen operations, including scheduling, budgeting, and equipment maintenance.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Stocked and rotated food items according to expiration dates.
- Monitored food temperature, discarding items not stored correctly.
Education
Associate of Arts - Pre Med
Tarrant County College
Fort Worth, TX06-2026
High School Diploma -
Arlington Heights High School
Fort Worth, TX06-2018
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
Accomplishments
Completed an EKG exam required for employment well above the passing score and EKG certified.
Certification
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Languages
Spanish
Limited Working
Timeline
Lab Support Specialist
Carter BloodCare
07.2020 - 11.2024
Shift Leader
Q Car Wash
04.2019 - 07.2020
Barista
Starbucks
10.2018 - 02.2019
Kitchen Lead
Riskys Bar-B-Q
11.2016 - 07.2018
Associate of Arts - Pre Med
Tarrant County College
High School Diploma -
Arlington Heights High School
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