Abigail Rodriguez
San Antonio
Summary
Dynamic Office Manager with a proven track record at Alpa Auto Insurance, excelling in customer service and office management. Skilled in conflict resolution and staff supervision, I enhanced team productivity. Committed to fostering strong client relationships and delivering exceptional administrative support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Manager
Alpa Auto Insurance
09.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Insurance Agent
City Auto Insurance
05.2023 - 05.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
High School Diploma -
John Marshall Harlan High School
San Antonio, TX06-2021
Skills
- Customer service
- Office management
- Customer relations
- Clear oral/written communication
- Administrative support
- Staff management
- Employee supervision
- Conflict management
- Training and coaching
- Computer skills
- Professional and courteous
- Problem resolution
Certification
- Emerging Leaders Program
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Alpa Auto Insurance
09.2024 - Current
Insurance Agent
City Auto Insurance
05.2023 - 05.2024
High School Diploma -
John Marshall Harlan High School
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