Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Rodriguez

Chicago,IL

Summary

Organized and dedicated with 9 years of hands-on experience in customer service roles. Focused on providing professional service and support to every customer with positive demeanor. Diligent about scheduling associates to fit company needs. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Ross Dress for Less
07.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Backup Supervisor

Ross Dress for Less
05.2021 - 07.2024
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Provided ongoing training to address staff needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Sales Associate

Old Navy, Gap
09.2019 - 05.2021
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.

Team Member

Taco Johns
05.2016 - 08.2019
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Education

Some College (No Degree) -

Johnson County Community College
Overland Park, KS

Some College (No Degree) - Criminology

DePaul University
Chicago, IL

High School Diploma -

Olathe North Sr High School
Olathe, KS
05-2020

Skills

  • Database Administration
  • Incident Response
  • Financial Management
  • Time Management
  • Product Management
  • Verbal and written communication
  • Coordinated and arranged
  • File Management
  • Scheduling
  • Recruiting and interviewing
  • Inventory management

Timeline

Assistant Manager

Ross Dress for Less
07.2024 - Current

Backup Supervisor

Ross Dress for Less
05.2021 - 07.2024

Sales Associate

Old Navy, Gap
09.2019 - 05.2021

Team Member

Taco Johns
05.2016 - 08.2019

Some College (No Degree) -

Johnson County Community College

Some College (No Degree) - Criminology

DePaul University

High School Diploma -

Olathe North Sr High School

Similar Profiles

CREATE PROFILE