Abigail Romero
Kansas City
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Program Specialist
Bethel Neighborhood Center
03.2025 - Current
- Supervised and supported 30+ elementary-age students in a summer youth program
- Assisted in overseeing middle school after-school programming and activities
- Trained and worked in the food pantry, supporting daily operations and client services
- Conducted outreach to local schools to secure support for community food drives.
Operations Manager
Burritos To Go
03.2022 - Current
- Managed payroll, expense tracking, and monthly sales-tax reporting
- Oversaw inventory control, purchasing, and vendor coordination
- Served as primary point of contact for daily operations and emergency issues
- Supported staffing, scheduling, and front-of-house operations
- Maintained accurate financial and operational records
Medical Receptionist
Blue Valley Physical Therapy
08.2020 - 02.2022
- Delivered stellar customer service to patients, while providing administrative support to a clinic with an intake of 60+ patients daily.
- Organized medical records, correspondence files, and maintained attendance records for patients of eight physical therapists daily.
- Responded to phone calls, scheduled evaluations and follow up appointments for 250+ patients weekly.
- Verified insurance information and collected patient co-pays prior to appointments.
Customer Service Specialist
Dick's Sporting Goods
01.2020 - 08.2020
- Assisted customers with returns and transactions at the register, and over the phone.
- Trained all new employees on customer service skills and POS transactions.
- Was one of the top three employees in the district that sold the most protection plans.
- Resolved customer complaints to ensure a positive shopping experience.
Lead Cashier
Gap Factory
08.2018 - 01.2020
- Promoted customer loyalty by opening over 200 store credit cards during the duration of employment.
- Was employee of the month.
- Assisted customers in transactions and throughout the store.
- Trained new cashiers on customer service and register procedures.
Education
Associate of Applied Science - Pre-Social Work
Kansas City Kansas Community College
01-2027
Skills
- Office administration
- Program planning
- Community outreach
- Bilingual in English and Spanish, fluent in both
- Customer service
- Financial tracking
- Staff training
- Vendor sourcing
- Business administration
- Youth program management
- Telephone etiquette
- Patient scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
CPR Certification
Timeline
Youth Program Specialist
Bethel Neighborhood Center
03.2025 - Current
Operations Manager
Burritos To Go
03.2022 - Current
Medical Receptionist
Blue Valley Physical Therapy
08.2020 - 02.2022
Customer Service Specialist
Dick's Sporting Goods
01.2020 - 08.2020
Lead Cashier
Gap Factory
08.2018 - 01.2020
Associate of Applied Science - Pre-Social Work
Kansas City Kansas Community College