Abigail Ross
Aiken,SC
Summary
Demonstrates exceptional organizational skills and a commitment to HIPAA compliance, ensuring high-quality administrative support and process improvement in fast-paced environments. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Endocrinology Medical Assistant/Medical Receptionist
Aiken Endocrinology - Dr. Bauer Vaughters
03.2021 - 10.2021
- Responsible for tracking for A1c and glucose testing monitoring, taught and administered Prolia and Forteo injectable medication for osteoporosis patients as well as taught and administered Dexcom, Freestyle Libre, and Guardian CGMs.
- Recorded vital signs and medical history for average of 40-50 patients daily with office of 3 physicians preparing patients for procedures, including EKGs, phlebotomy, glucose testing, DEXA scans and pulmonary function tests.
- Monitoring of expired medications along with equipment and supplies, order hospital supplies, ordering of vaccines used in the office.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Assistant
Star Medical Urgent and Primary Care
08.2020 - 01.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Mental Health Technician
Brynn Marr Hospital
06.2020 - 01.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Medical Assistant (CCMA)
Swetang Patel MD PA-C
02.2020 - 06.2020
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Educated patients about medications, procedures and physician's instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Education
Certified Clinical Medical Assistant -
Miller-Motte Technical College
Augusta, GA02.2020
Medical Assistant, Phlebotomy & EKG Training -
Externship
Fort Gordon, GA - Eisenhower Medical Center12.2019
Certified CPR And AED - CPR And AED
American Heart Association
11.2019
Certified BLS - Basic Life Support Provider
American Heart Association
09.2019
Heartsaver - Heartsaver First Aid Program
American Heart Association
08.2019
Skills
- Reliable and Responsible
- Organization attention to detail
- Team management and supervision
- Data entry
- Communications
- Team building/Team player
- First Aid/CPR
- Project organization
- MS Office
- Business operations
- Problem resolution
- Customer service
- Process improvement
- Administrative support
- Medical software applications
- Knowledge of HIPAA regulations
- Understanding of medical laws
- Inventory and supply management
- Venipuncture and phlebotomy
- Patient-handling equipment
Employment Gaps
At the end of January 2021, my husband was getting out of the Marine Corps in Jacksonville, North Carolina and we were PCS'ing as well as I was 8 months pregnant with our first child. I took a break from employment from then on until the end of March 2021. Working in the medical field during a pandemic has its difficulties, and I unfortunately ended up contracting COVID while I was also pregnant with my second child. I ended up having to leave work early at the end of October 2021, a few months before the end of my pregnancy due to complications with my pregnancy and myself from COVID. I have since then been a stay at home mother to my two children. I am extremely eager to get back into the employment world and medical field, as well as helping patients establish and maintaining care for their health needs.
Timeline
Endocrinology Medical Assistant/Medical Receptionist
Aiken Endocrinology - Dr. Bauer Vaughters
03.2021 - 10.2021
Medical Assistant
Star Medical Urgent and Primary Care
08.2020 - 01.2021
Mental Health Technician
Brynn Marr Hospital
06.2020 - 01.2021
Medical Assistant (CCMA)
Swetang Patel MD PA-C
02.2020 - 06.2020
Certified Clinical Medical Assistant -
Miller-Motte Technical College
Medical Assistant, Phlebotomy & EKG Training -
Externship
Certified CPR And AED - CPR And AED
American Heart Association
Certified BLS - Basic Life Support Provider
American Heart Association
Heartsaver - Heartsaver First Aid Program
American Heart Association
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