Abigail Ross
Maryville,MO
Summary
Healthcare, dental, and operations professional with deep experience in dental hygiene, account management, and clinic operations. Proven ability to translate clinical expertise into new challenges.
Dynamic individual with hands-on experience in the dental field and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dental Hygienist / Account Manager
Multiple Dental Practices
Maryville, MO
01.2020 - Current
- Maintained strong professional relationships with patients and providers to ensure satisfaction, retention, and referral growth.
- Managed communication across patients, dentists, specialists, and office leadership via phone, text, and email.
- Planned and coordinated multiple concurrent tasks with strong time management and attention to detail.
- Monitored daily workflows to ensure quality, service standards, and production goals were met in fast-paced offices.
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix/Eaglesoft.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Interpreted patients dental radiographs.
- Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.
- Streamlined workflows and adopted digital tools, reducing patient wait times by 20% and improving team communication by 30%.
Founder & Myofunctional Therapy Provider
Independent Practice
Maryville, MO
01.2023 - Current
- Launched and scaled a service-based healthcare practice in a developing market, increasing clients by 30% through targeted outreach and community partnerships.
- Drove a 200% increase in referral base and expanded patient volume by implementing lead tracking, CRM tools, and consistent follow-up.
- Collaborated with dentists and interdisciplinary providers to coordinate care plans, improving patient satisfaction.
- Implemented scheduling, CRM, and digital communication tools, reducing scheduling errors and increasing retention by 20%.
- Created educational brochures and video content to translate clinical concepts into accessible guidance, increasing patient comprehension by 25%.
- Provided technical troubleshooting for virtual sessions weekly, ensuring seamless digital patient experiences.
Seasonal Sales Manager
Outlaw Fireworks
Tarkio, MO
01.2011 - 01.2017
- Independently managed all operations of a high-volume seasonal retail business, including inventory, merchandising, sales, and customer service.
- Consistently exceeded sales goals through relationship-based selling, strategic product placement, and proactive problem-solving.
- Ensured compliance with safety regulations while optimizing operations in a fast-paced environment.
- Coordinated promotional events, increasing brand visibility and driving foot traffic to retail locations.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment efficiency.
Education
Bachelor of Science - Dental Hygiene
University of Nebraska Medical Center
Lincoln, NE05.2020
Bachelor of Science - Pre-Medicine
Avila University
Kansas City, MO05.2017
Skills
- Account & Relationship Management
- Business administration
- Contract management
- Legal compliance
- Marketing and advertising
- Patient Education & Product Training
- Cross-Functional Collaboration
- SaaS & Digital Platform Management (SimplePractice, Microsoft 365, Dropbox); Electronic health records/Practice Management Software
- Medical billing and coding
- Strategic thinking
- Negotiation
- Trends analysis
- Dental Terminology
- Radiographic interpretation
- Treatment planning and execution
Certification
- Registered Dental Hygienist
- Myofunctional Therapy Certification
- CPR Certified
Timeline
Founder & Myofunctional Therapy Provider
Independent Practice
01.2023 - Current
Dental Hygienist / Account Manager
Multiple Dental Practices
01.2020 - Current
Seasonal Sales Manager
Outlaw Fireworks
01.2011 - 01.2017
Bachelor of Science - Dental Hygiene
University of Nebraska Medical Center
Bachelor of Science - Pre-Medicine
Avila University