Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Russell

Nacogdoches

Summary

Dynamic Front Office Administrator with a proven track record at Cline Family Medicine, excelling in operations management and customer service. Enhanced office efficiency through strategic scheduling and proactive problem-solving, resulting in increased customer satisfaction. Skilled in billing and coding, with a strong ability to foster client loyalty and resolve complex issues effectively.

Overview

6
6
years of professional experience

Work History

Front Office Administrator

Cline Family Medicine
01.2025 - Current
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
  • Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Customer Service Representative /Medical Billing Specialist

Cline Family Medicine
05.2021 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
  • Verified insurance of patients to determine eligibility.
  • Posted payments and collections on regular basis.

Durable Medical Equipment Representative

Gaddys Medical
11.2019 - 08.2020
  • Negotiated contracts with suppliers to secure competitive pricing while maintaining high-quality standards for medical equipment offerings.
  • Worked closely with customer support in resolving complex issues, ensuring complete satisfaction and fostering ongoing loyalty.
  • Assisted clients in understanding insurance coverage for durable medical equipment purchases, resulting in increased accessibility to necessary items.

Education

Associate of Science - AND Nursing

Panola
Carthage, TX

Central Heights
Nacogdoches, TX
05-2016

Skills

  • Scheduling appointments
  • Reception duties
  • Human resources
  • Meeting coordination
  • Operations management
  • Telephone reception
  • Word processing
  • Office administration
  • Billing and coding

Timeline

Front Office Administrator

Cline Family Medicine
01.2025 - Current

Customer Service Representative /Medical Billing Specialist

Cline Family Medicine
05.2021 - 01.2025

Durable Medical Equipment Representative

Gaddys Medical
11.2019 - 08.2020

Associate of Science - AND Nursing

Panola

Central Heights

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