Abigail Sagrestano
Easton,Pennsylvania
Summary
A dynamic leader and problem-solver, I excelled at The View at Morgan Hill by enhancing customer loyalty through outstanding communication and interpersonal skills. Leveraging my expertise in time management and program planning, I significantly improved operational efficiency and fostered a positive, engaging environment for both staff and patrons. Enthusiastic Camp Counselor with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Camp Counselor
Williams Township Municipal Building
06.2024 - Current
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Implemented rules and regulations to enforce discipline and compliance.
- Led groups of children safely through variety of camp activities.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Liaised with community organizations to promote recreational activities.
- Kept athletic and games equipment and facilities organized and maintained.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Worked with children of varying age, interest, skill, and developmental levels.
Restaurant Server
The View at Morgan Hill
05.2024 - Current
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Hostess
The Iron Mule Restaurant and Bar
06.2022 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Bachelor of Science - Nursing
Monmouth University
West Long Branch, NJ05-2028
High School Diploma -
Wilson Area High School
Easton, PA05-2024
Skills
- Problem-Solving
- Positive Engagement
- Team Leadership
- Effective Communication
- Decision-Making
- Creative and Energetic
- Group leadership
- Problem Resolution
- Relationship Building
- Outstanding communication and interpersonal skills
- Positive Reinforcement
- Program and Activity Planning
- Group supervision and management
- Enforcing Rules
- Interpersonal and written communication
- Activity Supervision
- Parental Communication
- Issue identification and resolution
- Group and individual instruction
- Collaboration and Teamwork
- Time Management
- Attention to Detail
- Composure and Emotional Control
- Computer Proficiency
Timeline
Camp Counselor
Williams Township Municipal Building
06.2024 - Current
Restaurant Server
The View at Morgan Hill
05.2024 - Current
Restaurant Hostess
The Iron Mule Restaurant and Bar
06.2022 - Current
Bachelor of Science - Nursing
Monmouth University
High School Diploma -
Wilson Area High School
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