Abigail Sakpeidah
New Braunfels
Summary
Experienced professional with a strong work ethic and adaptability to various roles, offering over 5 years of diverse experience in patient care, administrative support, and customer service. Demonstrates expertise in medical records management, insurance verification, and appointment scheduling. Known for dependability, meticulous attention to detail, and a balanced perspective. Possesses exceptional problem-solving skills. Currently seeking opportunities as a chiropractic assistant, customer service representative, sales professional, or phlebotomist.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Total Men’s Primary Care
10.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Sales Representative
Global
01.2021 - 04.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Informed customers of promotions to increase sales productivity and volume.
Chiropractor Assistant/Receptionist
IllumiNNate Walk-In Family Chiropractic
02.2023 - 04.2024
- Greeted patients, managed therapy sessions, and assisted with patient check-in and check-out
- Handled scheduling, insurance verification, and administrative tasks, ensuring smooth clinic operations
- Exhibited a holistic perspective and excellent communication skills in patient interactions
Phlebotomist/Lab Technician
Essentia Health
06.2018 - 04.2020
- Drew blood from patients and processed specimens
- Ordered lab supplies and ran laboratory tests
- Exhibited meticulous attention to detail and patient safety
Sales Representative
Sanford Fit
09.2017 - 10.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Phlebotomist/Lab Assistant
Sanford
10.2017 - 06.2018
- Drew blood from patients and worked in the lab
- Ensured accurate specimen processing and testing
- Demonstrated meticulous attention to detail and patient care
Front Desk Receptionist
Four
08.2017 - 04.2018
- Greeted customers, managed reservations, and answered questions
- Assisted with breakfast service and customer inquiries
- Exhibited excellent communication and customer service skills
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
Customer Service Representative
Wells
03.2016 - 07.2017
- Handled debit cards, checking, and savings accounts
- Assisted bankers in solving customer issues
- Demonstrated problem-solving skills and customer service excellence
Guest Speaker
Ann Bancroft foundation
09.2010 - 01.2012
- Gave speeches at house parties to raise money for the foundation
- Helped secure grants for young girls with dreams and goals
- Demonstrated excellent communication and inspirational leadership
Education
High school or equivalent - Secondary Education
Hopkins High School
01.2013
Skills
- Phlebotomy
- Customer Service
- Medical Billing
- Chiropractic Assistant
- Client relations
- Sales
Certification
Cpr Certification
Languages
English
Professional Working
Timeline
Medical Assistant
Total Men’s Primary Care
10.2024 - Current
Chiropractor Assistant/Receptionist
IllumiNNate Walk-In Family Chiropractic
02.2023 - 04.2024
Sales Representative
Global
01.2021 - 04.2024
Phlebotomist/Lab Technician
Essentia Health
06.2018 - 04.2020
Phlebotomist/Lab Assistant
Sanford
10.2017 - 06.2018
Sales Representative
Sanford Fit
09.2017 - 10.2018
Front Desk Receptionist
Four
08.2017 - 04.2018
Customer Service Representative
Wells
03.2016 - 07.2017
Guest Speaker
Ann Bancroft foundation
09.2010 - 01.2012
High school or equivalent - Secondary Education
Hopkins High School
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