Abigail Samson
Jacksonville,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Store Associate
Harbor Freight Tools
11.2022 - Current
- Anticipate customer needs, providing them excellent customer service while upholding company standards
- Guide 60+ customers through process of locating correct tools and equipment for their project
- Proactively utilized company scripts to upsell and optimize every transaction
- Operate POS system transactions to include cash, credit, exchanges, returns and refunds to ensure accurate cash flow and inventory count
- Gather and enter customer information into CRM database for marketing purposes, to build their profile, and for credit card applications
- Maintain knowledge of company policies regarding cleanliness to create a safe and sanitary environment for customers and employees
- Support opening and closing of each shift demonstrating leadership and punctuality
- Stay informed about store's latest sales and offers and sign customers up for loyalty programs
- Managed check out line as well as the phone.
Store Associate
Circle K
06.2022 - 11.2022
- Anticipate customer needs, providing them excellent customer service while upholding company standards
- Proactively utilized company scripts to upsell and optimize every transaction
- Operate POS system transactions to include cash, credit, exchanges, returns and refunds to ensure accurate cash flow and inventory count
- Maintained adequate stock of products to ensure ease in customer experience
- Stay informed about latest sales and offers and sign customers up for loyalty programs
- Manage check out line as well as phone calls
- Effectively manage shift to ensure task list was completed in timely manner and the store well organized for next shift.
Sales Representative
Alorica
01.2018 - 01.2019
- Process over 50 incoming calls per day, professionally resolving complaints in friendly and efficient manner
- Utilize knowledge of products to make tailored recommendations based on customer's needs and preferences
- Proactively utilized company scripts to upsell and optimize every transaction
- Gather and enter customer information into database to locate their account and take payments
- Carefully collect information such as name, address, phone number, social security number, and nature of request for over 50 customers per shift
- Troubleshoot technical issues with customers step by step to ensure first call resolution metrics were exceeded every month
- Trained new employees on employee guidelines, processes, and different computer systems to ensure successful onboarding
Education
Diploma -
Southwest High School
Skills
- Data Gathering and Entry
- MS Word/Powerpoint certified
- Inventory Management
- Health and Safety Management
- Client Relationship Building
- Attention to Detail
- Action Oriented
- Written and Oral Communication
- Adaptability
- Leadership
- Retail Transactions Processing
- POS System Operations
Timeline
Store Associate
Harbor Freight Tools
11.2022 - Current
Store Associate
Circle K
06.2022 - 11.2022
Sales Representative
Alorica
01.2018 - 01.2019
Diploma -
Southwest High School
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