Abigail Sanchez
Customer Service representative
Covina,CA
Summary
Driven Energy Consultant with many years of experience in applying detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for senior management. Meticulous in monitoring quality, conducting market research, and maintaining accurate records. Flexible and detail-oriented in handling multiple priorities efficiently.
Skilled professional adept at identifying energy savings for residential and commercial customers while promoting products and meeting sales objectives. Orderly, efficient, and persistent in following through with complete inspections. Ready to bring many years of related experience and take on challenging new role.
Overview
5
5
years of professional experience
Work History
Energy Advisor
Southern California Edison
Baldwin Park, California
05.2024 - 07.2024
- Analyzed customer utility bills and identified cost-saving measures such as installing more efficient lighting systems or HVAC upgrades.
- Advised customers on applicable government rebate programs related to energy efficiency initiatives.
- Responded to incoming program emails and telephone inquiries.
- Developed and updated client reports and documents to maintain customer service and internal records.
- Educated customers in strategies for improving energy efficiency and cutting costs.
Bilingual CSR
Wells Fargo Bank, N.A.
El Monte, California
05.2022 - 01.2024
- Assisted customers in navigating company websites by providing step-by-step instructions in both Spanish and English.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.
- Followed standard operating procedures when handling calls from customers according to company policy.
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Utilized problem-solving skills to resolve customer concerns in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Marketing Executive
Red Label Enterprises
Glendale, California
02.2022 - 04.2022
- Conducted market research to identify consumer trends and preferences.
- Analyzed customer feedback to improve the quality of products and services.
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Managed relationships with external advertising agencies and vendors.
- Created sales strategies to promote advertising offerings and motivate larger deals.
Production Worker
School Portraits By Adams Photography
Chino, California
08.2021 - 12.2021
- Followed safety protocols while operating machines and equipment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
- Utilized computer software programs to record details related to production process.
- Inspected product quality prior to packaging and shipment.
- Met or exceeded target for on-time customer shipments.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Team Member
Target Corporation
West Covina , California
12.2019 - 03.2021
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to achieve daily goals.
- Maintained a clean and organized work area throughout shift.
- Resolved customer issues promptly in a professional manner.
- Assisted customers with product selection and ordering process.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Built and maintained working relationships with peers and upper management.
Logistics Team Member
Target Corporation
West Covina, California
12.2019 - 03.2021
- Organized and maintained records of inventory levels, deliveries, and orders.
- Coordinated with carriers for timely pickups and deliveries as well as resolving any discrepancies or issues that may arise during transport.
- Prepared necessary reports on daily activities for management review.
- Verified accuracy of incoming and outgoing shipments against bills of lading.
- Maintained communication with suppliers regarding order status and delivery schedules.
- Performed regular cycle counts to ensure accurate inventory management.
- Provided customer service support by responding to inquiries regarding shipment statuses or other logistics related issues.
- Processed claims for damaged goods or lost items in transit.
- Assisted in the coordination of shipments, ensuring all documentation was accurate and up to date.
- Managed accurate inventory counts in internal supply chain systems.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages.
Planogram Team Member
Target Corporation
West Covina
12.2019 - 03.2021
- Maintained accurate records of all changes made to the current planograms.
- Trained new team members on proper use of software tools related to planogram development.
- Analyzed customer feedback and made necessary adjustments to planograms.
- Coordinated with internal stakeholders on any modifications needed for specific store locations.
- Assisted in the design of planograms to optimize product placement and maximize sales.
- Engaged in discussions with vendors regarding new products or promotions that could be included in the planogram.
- Collaborated with other departments such as merchandising, marketing, and advertising teams to ensure effective execution of plans.
- Updated existing planograms according to new product releases and seasonal changes.
- Worked closely with retail managers to provide insights into how best utilize available space within stores.
- Created visuals for planogram presentations to demonstrate proposed changes.
- Conducted regular audits of stores to check accuracy of planogram implementation.
- Performed detailed research of store layouts, customer preferences, and purchasing trends.
- Ensured compliance with company policies regarding store layout regulations and safety standards.
- Monitored inventory levels and adjusted planograms accordingly.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Built product displays and placed appropriate signage for merchandise.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
- Printed labels and tags for for-sale merchandise.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Cleaned and organized display cases, shelves and aisles.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Placed prices and descriptive signage to enhance displays and promote items.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Consulted with management and advertising teams to plan optimal promotions.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Fornt Desk
Target Corporation
West Covina, CA - California
12.2019 - 03.2021
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Developed strong relationships with customers through friendly interactions.
- Generated monthly reports summarizing sales activity within the department.
- Utilized problem solving skills to resolve conflicts between customers or staff members.
- Created reports on performance metrics for management review.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Created purchase orders for office supplies as needed.
- Developed strategies for improving customer service processes within the organization.
- Handled cash drawer operations including deposits, withdrawals, refunds.
- Greeted customers and answered inquiries in a friendly manner.
- Ensured that front desk area is clean and organized at all times.
- Coordinated with other departments to ensure efficient operations across the organization.
- Created and optimized employee schedules for shift coverage.
- Supervised administrative staff, delegating tasks and managing workload distribution.
Education
High School Diploma -
Northview High School
Covina, CA06-2013
Skills
- Bilingual in English/Spanish
- Energy efficiency expertise
- Client generation
- Prioritization
- Maintaining databases
- SAS programming
- Revenue Generation
- Account Management
- Professional Communication
- Developing presentation
- Vendor Management
- Renewable energy programs
- Proficient in S/4Hanna, C/4Hanna, Microsoft Teams, outlook, Virtual Training,
- Online banking
- Claim processing
- Call Center expired
Timeline
Energy Advisor
Southern California Edison
05.2024 - 07.2024
Bilingual CSR
Wells Fargo Bank, N.A.
05.2022 - 01.2024
Marketing Executive
Red Label Enterprises
02.2022 - 04.2022
Production Worker
School Portraits By Adams Photography
08.2021 - 12.2021
Team Member
Target Corporation
12.2019 - 03.2021
Logistics Team Member
Target Corporation
12.2019 - 03.2021
Planogram Team Member
Target Corporation
12.2019 - 03.2021
Fornt Desk
Target Corporation
12.2019 - 03.2021
High School Diploma -
Northview High School