Abigail Santos Hernandez
Oxnard,US
Summary
Dynamic professional with a proven track record at City National Bank, showcasing expertise in project management and exceptional attention to detail. Excelled in enhancing customer service and streamlining operations, significantly contributing to team success and efficiency. Demonstrates strong communication skills and a commitment to regulatory compliance. Skilled in adapting to fast-paced environments and leading teams to success.
Overview
10
10
years of professional experience
Work History
CLIENT OFFICER
City National Bank
Westlake Village, US
08.2018 - 09.2024
- Enforced corporate policies and procedures in compliance with applicable laws and regulations
- Wrote logs and reports, detailing activities for management
- Maintained accurate records of daily activities through reports and logbooks
- Documented proper identification and conducted interview for account opening in accordance with company policy
- Assisted in preparing financial statements for audit engagements and reviewed them for accuracy and generated reports by extracting data from downloads or importing data files
- Communicated effectively with clients via phone calls, emails, letters
- Provided excellent customer service in a high-volume banking environment, including balancing cash drawer and account inquiries
- Assisted management in bank opening and closing procedures
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
BANK TELLER
Wells Fargo
Oxnard, US
10.2016 - 07.2018
- Received and counted daily inventories of cash, drafts, and travelers' checks
- Referred other bank services to financial advisors and mortgage lenders
- Resolved problems or discrepancies concerning customers' accounts
- Informed customers about foreign currency regulations and computed transaction fees for currency exchanges
- Answered telephones to assist customers with questions and inquiries
- Assisted with training of new team members
- Verified customer identification documents for new accounts
SHIFT MANAGER
McDonald's
Camarillo, US
01.2015 - 10.2016
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts
- Addressed customer complaints and resolved conflicts
- Ensured all health codes were followed correctly while maintaining a clean work area
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries
Education
BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION
Southern New Hampshire University
Manchester, NH, US08.2026
Skills
- Basic computer skills
- MS Office skills
- Project management
- Attention to detail
- Adaptability and flexibility
References
References available upon request
Timeline
CLIENT OFFICER
City National Bank
08.2018 - 09.2024
BANK TELLER
Wells Fargo
10.2016 - 07.2018
SHIFT MANAGER
McDonald's
01.2015 - 10.2016
BACHELOR OF ARTS (B.A.) - BUSINESS ADMINISTRATION
Southern New Hampshire University
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