Abigail Scarborough
Enigma,GA
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
11
11
years of professional experience
Work History
Patient Appointment Coordinator
Global Connections®
02.2023 - 02.2024
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Scheduled appointments for all the military bases in Colorado
- Scheduled and manged over 80 doctor offices
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
88 Motor Transport Operator
Army National Gaurd
08.2013 - 08.2021
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicles and completed daily maintenance actions.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Dropped and hooked trailers and changed configuration of equipment.
Medical Receptionist
RPK Center - Rehab Spine and Pain
08.2020 - 03.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Dental Assistant
Hobby Dental
10.2019 - 02.2020
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Medical Receptionist
The Howard Center For Women's Health
07.2015 - 09.2019
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Tift County High School
Tifton, GA05.2014
Skills
- Medical terminology knowledge
- Adaptability
- Effective Communication
- Patient confidentiality
- HIPAA Compliance
- Insurance Verification
- Appointment Coordination
- Bilingual in spanish
Languages
Spanish
Native or Bilingual
Timeline
Patient Appointment Coordinator
Global Connections®
02.2023 - 02.2024
Medical Receptionist
RPK Center - Rehab Spine and Pain
08.2020 - 03.2021
Dental Assistant
Hobby Dental
10.2019 - 02.2020
Medical Receptionist
The Howard Center For Women's Health
07.2015 - 09.2019
88 Motor Transport Operator
Army National Gaurd
08.2013 - 08.2021
High School Diploma -
Tift County High School
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