Abigail Scillieri
Kissimmee
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Proven ability to train employees effectively while maintaining high standards of organization and time management. Skilled in POS systems and First Aid, consistently enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Barista
Universal Destinations & Experiences
Orlando
04.2025 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Monitored inventory levels of supplies and restocked when necessary.
Hybrid Front of House/Back of House Team Member
Jeff's Bagel Run
Celebration
10.2024 - 03.2025
- Followed correct cash handling procedures while processing payments from guests.
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Inspected kitchen equipment regularly for functionality and cleanliness.
- Served customers at counters in an attentive and courteous manner.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Handled multiple food orders simultaneously, prioritizing tasks to meet tight deadlines.
- Trained new back of house team members, sharing knowledge and best practices for kitchen operations.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Lifeguard Trainer
SeaWorld Parks & Entertainment, Inc.
Orlando
06.2022 - 10.2024
- Enforced all safety regulations, posted rules for patrons, and adhered strictly to emergency action plans.
- Maintained constant surveillance of patrons in the swimming area at all times, including patrolling beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Assisted with orientation sessions for new lifeguards in training.
- Filled out incident and accident reports and submitted to supervisor.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Recognized swimmers in need of assistance and acted quickly. Administered immediate and comprehensive first aid to injured and distressed patrons.
- Led comprehensive safety training for new employees using company procedures.
- Used the radio to stay in constant communication with other protective service workers.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups, and provided constructive feedback and positive reinforcement to keep trainees motivated.
- Created and offered additional materials to enhance training.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05-2022
Skills
- Customer service
- POS systems
- Time management
- Team collaboration
- Organizational skills
- First Aid/CPR/AED
- Employee training
- Communication skills
Affiliations
- Orlando Philharmonic Orchestra - Office Assistant (volunteer)
Organize executive offices. Sort programs, archives and other paperwork. Assist Department director in office tasks such as filing, printing, and other clerical needs.
- Redeeming Life Outreach Ministries - Volunteer
Working Directly with the Program Director sorting documents. Filing of client intake form and applications.
References
References available upon request.
Timeline
Barista
Universal Destinations & Experiences
04.2025 - Current
Hybrid Front of House/Back of House Team Member
Jeff's Bagel Run
10.2024 - 03.2025
Lifeguard Trainer
SeaWorld Parks & Entertainment, Inc.
06.2022 - 10.2024
High School Diploma -
Gateway High School
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