Abigail Scott
Kent,OH
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Childcare Director
Tiny Town Child Care and Learning Center
Kent, Ohio
07.2023 - Current
- Developed, implemented and monitored policies and procedures to ensure the safety of all children in care. Implemented all ODJFS rules and compliances into order.
- Organized and supervised staff recruitment, training, and performance management. Ensured all staff meant their required professional development hours yearly.
- Developed onboarding training and payroll information for all incoming staff.
- Maintained accurate records of children's attendance to submit to the state of Ohio.
- Provided guidance for parents on child development issues and provided referrals to local organizations surrounding Portage County.
- Resolved conflicts between staff members or between staff and families with professionalism.
- Monitored financial budgets related to childcare operations.
- Developed marketing plans to increase enrollment numbers in the program.
- Achieved budgetary targets by monitoring expenses and resource utilization.
- Obtained knowledge surrounding Ohio's Step-Up Quality. Implemented the knowledge by obtaining the center a 5- Star rating on the Step- Up to Quality scale.
Customer Service Representative
Leaf Filter
Hudson , Ohio
08.2022 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front of House Employee
Twisted Tomato
Cuyahoga Falls, Ohio
05.2021 - 06.2022
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
Lighting Specialist
Stow Munroe Falls City School District
Stow, Ohio
02.2019 - 05.2021
- Developed lighting plans for stage productions and sets using specialized software.
- Created detailed technical drawings of lighting systems to ensure proper installation.
- Conducted maintenance on existing lighting equipment, including replacing bulbs and troubleshooting issues.
Cashier
Burger King
Akron, Ohio
01.2019 - 05.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Education
Associates Degree in Operational Management - Operational Management
Eastern Gateway Community College
Steubenville, OH06-2023
Skills
- Staff Management
- Administrative Functions
- Safety regulations compliance
- Professional Demeanor
- Staff hiring
- Curriculum Development
- Adaptability
- Goal Setting
- Teamwork and Collaboration
- Problem-Solving
- Written Communication
- Analytical Skills
- Relationship Building
- Organizational Skills
- Interpersonal Communication
- Reporting and documentation
- Problem-solving aptitude
- Classroom Management
- Critical Thinking
- Time Management
Timeline
Childcare Director
Tiny Town Child Care and Learning Center
07.2023 - Current
Customer Service Representative
Leaf Filter
08.2022 - 04.2023
Front of House Employee
Twisted Tomato
05.2021 - 06.2022
Lighting Specialist
Stow Munroe Falls City School District
02.2019 - 05.2021
Cashier
Burger King
01.2019 - 05.2020
Associates Degree in Operational Management - Operational Management
Eastern Gateway Community College
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