Abigail Scott
Layton
Summary
Dedicated professional with extensive experience in the food service industry, aiming to leverage skills as a Barista and customer service representative. Proven ability to manage inventory, ensure health code compliance, and deliver exceptional customer service in fast-paced environments. Committed to mentoring team members and optimizing cafe operations to maximize sales while minimizing waste. Seeking to contribute expertise in beverage preparation and team leadership to enhance customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Barista
Barnes & Noble
Layton
11.2023 - Current
- Ensure that customers are taken care of and are brought into a welcoming environment with consistency regarding their cafe products.
- Understand how to make the drinks correctly in a timely manner, and ensure that all products used are properly dated, stored, and handled.
- Understand Utah heath codes and keep workspaces clean and properly maintained.
- Know how to order all products through our suppliers (Nestle and Sysco) and understand how to properly store all items.
- Understand how to properly bake and thaw bake case items, maximize cafe sales, and minimize cafe waste.
- Mentor other baristas on how to make drinks and provide excellent customer service and good quality food.
Ticketing Supervisor
Lagoon Amusement Park
Farmington
03.2019 - 06.2023
- Managed teams of over 40 teenagers and adults.
- Provided friendly and fun customer service for our thousands of daily guests.
- Managed and organized hundreds of thousands of dollars a day, including both card transactions and cash transactions.
- Handled escalated situations in a safe manner with satisfied guests.
- It was a fun and fast paced work environment that utilized critical thinking skills, quick reactions, great communication, and above all great customer service.
- Monitored ticket sales and prepared reports for management review.
Merchandise Fulfillment Expert
Target Corporation
Layton
11.2020 - 08.2022
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Ensured that all products were properly labeled prior to being shipped out from the warehouse.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Accurately filled, delivered, and shipped online and drive-up orders.
- Maintained productivity metrics and fulfillment goals.
Education
High School Diploma -
Layton High School
Layton, UT12-2021
Skills
- Inventory management
- Health code compliance
- Customer service
- Team leadership
- Cash handling
- Training and mentoring
- Time management
- Supply ordering
- POS system operation
- Effective communication
- Reliability
- Attention to detail
Certification
- Food handlers permit
Timeline
Senior Barista
Barnes & Noble
11.2023 - Current
Merchandise Fulfillment Expert
Target Corporation
11.2020 - 08.2022
Ticketing Supervisor
Lagoon Amusement Park
03.2019 - 06.2023
High School Diploma -
Layton High School