ABIGAIL SERNA
Boynton Beach,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Accountant's Assistant
L.e.b.s Electric
07.2022 - 10.2022
- Verified discrepancies and resolved clients' billing issue
- Prepared bills receivable, invoices
- Maintained records by imaging invoices
- Maintained cleanliness and organization of invoices, workspace, working closely with employees to systemize tasks
- Resolved valid or authorized deductions by entering adjusting entries
- Completed daily process adjustments to maintain accuracy
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
Tax Preparer Assistant
Gonzalez Taxes
01.2019 - 05.2019
- Completed and filed returns with tax departments at local, state and federal levels
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Delivered comprehensive tax documentation required for accurate individual and corporate returns
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Offered clients recommendations to reduce tax liabilities
HAIRDRESSER
Supercuts
03.2014 - 03.2015
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered
- Answered over 25 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options
CASHIER
Walmart
11.2000 - 02.2001
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Education
Cosmetology License - Cosmetology
Academy of The Palm Beach
Barbering License - Barbering
Hollywood Institute of Beauty Careers
Certification - Medical Billing And Codeing
Florida Technical College
Orlando, FL06.2024
GED -
Santaluces Community High School
02.2005
Skills
- Worked with comptuerese
- Worked with word office
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Attention to Detail
- Problem-Solving
- Organization and Time Management
- Written Communication
Notary license
Got it in Nov 2023
Languages
Spanish
Native or Bilingual
Timeline
Accountant's Assistant
L.e.b.s Electric
07.2022 - 10.2022
Tax Preparer Assistant
Gonzalez Taxes
01.2019 - 05.2019
HAIRDRESSER
Supercuts
03.2014 - 03.2015
CASHIER
Walmart
11.2000 - 02.2001
Cosmetology License - Cosmetology
Academy of The Palm Beach
Barbering License - Barbering
Hollywood Institute of Beauty Careers
Certification - Medical Billing And Codeing
Florida Technical College
GED -
Santaluces Community High School