Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Abigail Serrano

Abigail Serrano

Deltona,FL

Summary

Dynamic Office Coordinator with a proven track record at Nathan Littauer Hospital, excelling in schedule coordination and client relations. Expertly managed patient referrals and insurance claims, enhancing operational efficiency. Recognized for fostering strong patient relationships and resolving scheduling conflicts, ensuring seamless healthcare delivery and exceptional customer service.

Overview

17
17
years of professional experience

Work History

Office Coordinator

Nathan Littauer Hospital
12.2020 - Current
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Processed medical insurance claims and payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated patient referrals, ensuring timely communication between healthcare providers and patients.
  • Managed scheduling and follow-up appointments to enhance patient care continuity.
  • Utilized electronic health records systems to track referral status and patient information accurately.

Medical Receptionist

St Mary's Hospital
01.2009 - 08.2020
  • Transcribed phone messages and relayed to appropriate personnel.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Managed conflict resolution in scheduling discrepancies, ensuring minimal disruption to operations.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

Education

High School Diploma -

Amsterdam High School, Amsterdam, NY
06-1999

Skills

  • Schedule coordination
  • Office administration
  • Client relations
  • Scheduling
  • Maintenance scheduling
  • Customer service

Accomplishments

  • Documented and resolved scheduling which led to getting patients in quicker.
  • Worked directly with senior leadership to develop better patient care
  • Implemented new, interactive employee scheduling system to monitor,and staffing needs.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Coordinator - Nathan Littauer Hospital
12.2020 - Current
Medical Receptionist - St Mary's Hospital
01.2009 - 08.2020
Amsterdam High School - High School Diploma,

Similar Profiles

CREATE PROFILE